Supervisor

About Citco:

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration (AuA), we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

We’re a family-owned business, not a faceless corporation. This personal approach informs every aspect of our customer service, where we develop long-lasting relationships with our clients. But we don’t stop there: we also build these same bonds among our own teams, too. Here, we’ve created a community where colleagues support one another and different departments help others succeed. And here, we’ve cultivated a culture where employees care about our company values and live them in their work. At Citco, this people-centric philosophy is the core of who we are—and it shines through in everything we do, every day.

Responsibilities

Your Role: 

• Encompass all facets of the calculation of net asset values on a variety of complex hedge funds. Managing a group of clients with your EVP, your responsibilities will include;
• Oversee client service delivery and monitor service provision to agree standards for key clients.
• Formulate and implement key client service program.
• Liaise internally with key operational areas to ensure awareness by all of key client requirements
• Visit clients on periodic basis to evaluate service quality and identify client priorities
• Assist in the resolution of complex client issues.
• Escalation and Complaints Management within the team and within the department.
• Manage, train, and assist assigned Senior Account Managers in the successful running of their teams.
• Participation in the review of department procedures and policies and supervision of Senior Account Managers to ensure adherence to these procedures.
• Participation in client conference calls.
• Liaise with clients re reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.
• Continuous risk assessment of current and potential new funds under administration.
• Identify issues / concerns and recommend company wide solutions for any / all high risk projects
• Operational Risk – Monthly reporting on status reports and key development issues.
• Project work – proactive approach to industry and regulatory changes and the development and promotion within Citco Fund Services.
• Participating in and leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business