Vice President

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. 

For more information about Citco, please visit www.citco.com 

About the Role: 

We are seeking an experienced and innovative Vice President to join our Client Experience Platform team, with a strong focus on Hedge Funds This leadership position will be crucial in implementing and delivering digital workflow solutions that enhance our clients' web experience across the CitcoOne platform, specifically for Private Equity, Real Estate Funds, and other Private Asset classes.

Working closely with the Senior Vice President of Client Experience Platform, this role will transform traditional client interactions into seamless digital experiences tailored to the unique complexities of Hedge Fund products, while maintaining consistency across other business lines such as Private Assets and Real Assets and Fund of Funds.

This role combines deep understanding of hedge fund client workflows with digital transformation expertise to create efficient, user-friendly solutions that streamline interactions and improve operational efficiency. The VP will collaborate with business stakeholders and technical teams to design and implement digital workflow opportunities that elevate the client experience for institutional investors and private asset managers.

This position reports to the Senior Vice President of Client Experience Platform.
 

Responsibilities

Your Role:

• Lead digitization initiatives across client workflows with a strong emphasis on Hedge Fund processes.

• Design and oversee end-to-end digital solutions for client approvals, queries, and deliverables specific to hedge fund structures.

• Collaborate with business units to map current hedge fund processes and design improved digital workflows.

• Partner with technical teams to ensure successful implementation of solutions that address complex hedge fund requirements.

• Ensure consistency in platform development and user experience across all asset classes, with priority on hedge funds.

• Drive adoption of digital solutions through effective change management and client engagement strategies.

• Develop and maintain documentation of workflow processes and requirements for private asset operations.