Payroll & Benefits Coordinator

About the Team & Business Line: 

We’re a family-owned business, not a faceless corporation. This personal approach informs every aspect of our customer service, where we develop long-lasting relationships with our clients. But we don’t stop there: we also build these same bonds among our own teams, too. Here, we’ve created a community where colleagues support one another, and different departments help others succeed. And here, we’ve cultivated a culture where employees care about our company values and live them in their work. At Citco, this people-centric philosophy is the core of who we are—and it shines through in everything we do, every day.

Key Responsibilities

• Ensure that all payroll and benefit changes are processed accordingly and put into the payroll system for payment
• Timely communicate all payroll related information with the relevant payroll provider
• Check the processed payroll output before submitting the payment.
• Own the full payroll cycle, ensuring all procedures and controls are accurately documented.
• Prepare and maintain relevant payroll spreadsheets and reports.
• Handle queries from employees and third parties in a professional and timely manner, ensuring that all queries are answered within agreed timescales;
• Manage payroll related audits.
• Maintains and track all COBRA and FMLA claims Including Leave of Absence requests from start to finish. 
• Create and maintain spreadsheets for employees on work permit, maternity and sick leave
• Audit new hire paperwork and I-9s to ensure compliance. 
• Ensure all payroll documentation is filed in personnel or payroll files on a semi-monthly/monthly basis.
• Partner with the Payroll & Benefits Manager by assisting with ad-hoc requests, special projects, and day-to-day operational needs that arise, such as onboarding, offboarding etc. 
• You have a community college or Bachelor’s Degree; 2-3 years of experience in US Payroll or Benefits administration.
• Advanced proficiency in Microsoft Excel is mandatory
• Able to handle confidential information with a high degree of discretion and tact
• Exceptional skill in balancing priorities in a dynamic, high-volume environment
• Strong written and verbal communication skills
• Experience with the ADP Work Force Now payroll platform is an advantage

Required Skills & Experience

• You have a community college or Bachelor’s Degree; 2-3 years of experience in US Payroll or Benefits administration.
• Advanced proficiency in Microsoft Excel is mandatory
• Able to handle confidential information with a high degree of discretion and tact
• Exceptional skill in balancing priorities in a dynamic, high-volume environment
• Strong written and verbal communication skills
• Experience with the ADP Work Force Now payroll platform is an advantage

Our Benefits

Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know. 

As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.