Director, Facilities Management

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Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Job Summary

Duke Health Lake Norman Hospital is seeking an experienced and collaborative Director of Plant Operations to lead all aspects of facilities management, engineering operations, utilities, construction projects, and regulatory compliance for our hospital campus and affiliated locations.

 
As a member of the hospital leadership team, the Director of Plant Operations serves as the senior facilities leader for Duke Health Lake Norman Hospital, providing strategic oversight of plant operations, facilities management, construction, regulatory compliance, and infrastructure planning while partnering with Duke University Health System leaders to support operational excellence and future growth. 

This position plays a critical role in ensuring a safe, reliable, and patient-centered environment while supporting the hospital's strategic goals and growth. The Director will work closely with local leaders and partners across Duke Health to maintain facility excellence, enhance operational performance, and support an exceptional patient and staff experience.  The position will report to the Senior Director, Duke Health Facilities.

What You'll Do
•    Lead day-to-day operations for Plant Operations, Facilities Management, Utilities, and Maintenance Services. 
•    Ensure the hospital's physical environment remains safe, reliable, compliant, and well-maintained. 
•    Oversee critical building systems, including HVAC, electrical, plumbing, medical gas, fire alarm, and building automation systems. 
•    Direct preventive and corrective maintenance programs and ensure the integrity of the CMMS program. 
•    Lead construction, renovation, and infrastructure improvement projects from planning through completion. 
•    Manage operating budgets, capital projects, vendor partnerships, and service contracts. 
•    Partner with hospital leadership to identify facility needs and develop solutions that support patient care and operational efficiency. 
•    Maintain compliance with Joint Commission standards, Life Safety requirements, OSHA regulations, and all applicable federal, state, and local regulations. 
•    Lead survey readiness efforts and coordinate responses to inspections, audits, and accreditation visits. 
•    Recruit, develop, and lead a team of skilled trades and facilities professionals while fostering a culture of safety, accountability, and customer service. 

Knowledge, Skills and Abilities

N/A

Level Characteristics

Supervises a large group of skilled trades personnel involved in the building, property management, renovation, and maintenance of hospital properties, including interviewing and making recommendations in the hiring of all engineering employees, and resolves disciplinary matters concerning these employees.

Minimum Qualifications

Education

•    Bachelor’s degree in engineering, facilities management, business management, or a related field. 

Experience

•    Seven years of facilities, engineering, plant operations, or related experience, with five years of progressive leadership experience managing teams and operational programs. 

Preferred Qualifications

•    Healthcare facilities management experience. 
•    CHFM certification or the ability to obtain certification within 12 months of hire. 
•    Experience with CMMS platforms and building automation systems.
•    Experience managing facility infrastructure, maintenance programs, construction projects, and regulatory compliance initiatives. 
•    Strong communication and relationship-building skills with the ability to work effectively with hospital leadership, physicians, staff, contractors, and external agencies. 

Degrees, Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.