Supply Chain Team Lead

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About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Location & Schedule

• Location: Duke Regional Hospital, 3643 N Roxboro St, Durham, NC 27704

• Work Hours: 9:00 AM – 9:00 PM (Friday – Sunday)

• Compensation: Premium pay is offered for weekend shifts.

Position Summary

Directly responsible for leading all day-to-day activities of the Supply Chain Associates (Levels 1 & 2). This role focuses on driving process improvements, building relationships, establishing and monitoring performance expectations, and maintaining team morale.

Work Performed

Leadership & Staff Management

• Perform all Supply Chain Associate (Levels 1 & 2) job functions at an advanced level, working alongside the team and leading by example.

• Serve as a mentor, preceptor, and coach to teach and onboard new employees.

• Manage employee schedules to meet daily departmental demands and maximize efficiency across all shift work.

• Plan and schedule the work of stockroom, warehouse, and receiving/dock personnel, ensuring proper distribution of assignments and adequate staffing, space, and facilities.

• Manage attendance for assigned staff, documenting tardiness, PTO, and other metrics in the API system.

• Direct staff in attaining performance standards and provide input for performance evaluations, hiring, and related personnel actions.

• Assist with the development and management of Employee Job Requirements (EJRs) and staff performance reviews, providing corrective action when necessary.

• Meet regularly with department personnel, supply chain leadership, and customers to resolve concerns.

• Operate effectively with little to no supervision from management.

Inventory & Operations Management

• Lead day-to-day supply chain functions in assigned areas, which may include receiving/dock, JIT/LUM inventory for Pyxis stations, PAR areas, the warehouse, the STAT room, and procedural areas.

• Apply advanced knowledge of inventory management practices to identify and implement departmental improvements (e.g., safety, process flows, shelf spacing optimization, FIFO rotations, cleaning schedules).

• Input and analyze metrics, tracking the daily output and performance of staff, and report on product outages and increased utilization.

• Review MRP orders to assure appropriate inventory levels are maintained and replenished.

• Review storage locations to ensure the proper rotation and placement of time-sensitive items.

• Lead the handling of incoming and outgoing shipments, ensuring the appropriate entry of Goods Receipts and verification of merchandise.

• Review shortages, overstock, or damaged goods and resolve issues when possible.

• Perform additional job functions as necessary to ensure safe patient care practices, as directed by supply chain management.

Customer Service & Clinical Support

• Work closely with nursing floors and OR staff to perform all PAR maintenance functions, making adjustments as needed with assistance from the Supply Chain Management Information Systems (SCMIS) team.

• Coordinate with Procurement to address backorders, ensuring appropriate action and communication with the customer.

• Coordinate with Procurement to keep staff and customers informed regarding the status of product conversions.

• Establish and maintain effective working relationships with clinical staff and external customers to promote efficient patient care.

• Serve as the Subject Matter Expert (SME) for supply chain functions, acting as a single point of contact for customer supply needs.

• Proactively inform management of any supply or customer issues that cannot be immediately resolved.

• Work cooperatively and communicate effectively to achieve organizational goals in a computerized environment.

Knowledge, Skills, and Abilities

Professional Skills

• Ability to introduce change, implement new programs, and lead by example.

• Strong sense of urgency combined with a proactive, customer-based philosophy.

• Excellent interpersonal, oral, and written communication skills with the ability to foster and build relationships.

• Sensitivity to customer needs through the practice of quality service principles.

• Knowledge of automated materials management functions and systems.

Physical Requirements

• Ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects.

• Ability to push/pull unloaded and loaded supply carts, requiring up to 100 pounds of exertional force daily.

• Capacity to perform frequent reaching, lifting, stooping, and bending throughout daily duties

• Functions as a working lead, requiring advanced independent judgment and the ability to seamlessly transition between performing frontline associate tasks and overseeing team operations.

• Serves as the primary operational authority for the shift in the absence of higher-level management.

Minimum Qualifications

Education

• High School Diploma or G.E.D. required.

• Preferred: Postsecondary education in logistics, supply chain, business, accounting, finance, or another related field.

Experience

• At least 3 years of experience in distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or another comparable service line.

• Note: Postsecondary education in a relevant field may offset the experience requirement (one year of relevant education = one year of relevant experience).

• Preferred: Experience leading, supervising, and/or mentoring staff.

Degrees, Licensures, Certifications

• Valid Driver's License may be required depending on exact facility needs.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.