Senior Associate

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Associate, French Localization Specialist

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people – in our customers, in our associates, and in talent like you!

About the Team

The French Localization team defines how Capital One communicates with our francophone audiences. We bridge the gap between English source content and culturally resonant French experiences through our end-to-end localization process. We apply human expertise and automation to produce accurate, on-brand French content that complies with regional standards and language laws.

About the Role

In this highly collaborative role, the French Localization Specialist is responsible for ensuring that French internal communications and customer-facing touchpoints are grammatically correct, consistent, accurate, adhere to our editorial style guide and brand guidelines, and have been reviewed and approved by the necessary stakeholders. They are accountable for the final approval of their deliverables and review of the finished product. They must be an expert in localization and translation norms, processes and technology. This role is a key resource within Capital One's French localization hub, supporting globalization efforts across various teams and content types, including internal and HR communications and systems for French-Canadian associates, and customer-facing materials for francophones across Canada.

Your Responsibilities:

The role involves collaborating with members of the Creative Solutions team and peers across the business, including HR, Enterprise-level stakeholders, legal, brand, intent and product owners, to help facilitate the delivery of quality, error-free French experiences. This includes:

• Providing high-quality French translations and localization of English content, collaborating with the process team and external language service providers when required.

• Revising French content to ensure consistency with brand standards, editorial guidelines and guidance from legal and compliance.

• Reviewing French experiences to ensure alignment with the English intent and Enterprise-level requirements.

• Maintaining up-to-date knowledge of fast-evolving localization technology and industry standards.

• Utilizing Trados Enterprise, our Translation Management System (TMS), for receiving, completing and delivering localization work.

• Advocating internally for localization best practices and educating stakeholders on the value and importance of French content quality.

• Advocating for the customer and ensuring that communications are delivered in plain language.

• Maintaining a fundamental understanding of all products, marketing language, legal disclosures, and various types of Enterprise content (e.g., internal communications and systems).

• Collaborating with business partners across the Enterprise to gather and integrate feedback, resolving conflicts/inconsistencies and addressing stakeholder concerns throughout all stages of development.

• Being accountable for final approval of deliverables and a last review of the finished product.

Basic Qualifications:

• 4+ years of experience in localization/translation.

• Excellent localization, translation, editing, and proofreading skills, with a strong command of Canadian French (grammar, punctuation and spelling).

• Understanding of cultural nuances and regional variations within French-speaking Canada.

• Knowledge of localization best practices for diverse content types.

• Meticulous attention to quality and detail.

• Strong technical acumen, including proficiency with TMSs (preferably Trados Enterprise) and machine translation tools, as well as working knowledge of Adobe Workfront and generative AI technology (e.g., Google Gemini). 

• Proficient with Google Workspace, Microsoft Office and Adobe Acrobat Pro.

• Excellent communication skills (written and verbal) in English.

• Highly collaborative and organized; able to facilitate discussion and manage multiple priorities and tight deadlines while proactively communicating with stakeholders.

• Strong relationship-building skills, including managing interactions with new intent requesters.

• Ability to proactively identify and flag potential issues (including legal and compliance risks) to management.

Preferred Qualifications:

• A degree/diploma in localization/translation, linguistics, communications or a related field.

• Experience localizing content in a regulated or financial sector.

• Experience localizing tech/software and internal communications content.

• Familiarity with style guides, glossaries and terminology management.

• Experience with Localization Quality Assurance (LQA).

• Experience with linguistic testing.

• Experience with content management systems.

• Experience working with legal and compliance teams.

• Experience working in a sprint model.

• Experience localizing content for non-Canadian French audiences (i.e., international audiences).

Working at Capital One

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well – physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3,000 in mental health coverage and up to $5,000 in tuition subsidies per year – and much more – you’ll discover that Capital One is committed to helping you live your best life.

This posting is for an existing vacancy.

The expected annual salary range for this position is **$94,800 to $108,200.**This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).