Group Solution Expert

Job Description

Here is where your greatest challenge awaits you: 

Your role is to handle the day-to-day M&E group enquiries on behalf of the business, focusing on the UK and other ENA markets (France, DACH, EE). You take a proactive and reactive approach to B2B enquiries – from direct corporates to third-party agents – liaising with hotels across ENA and the global network, using Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.Introduce the department and the associated team. 

Your mission****: 

Group booking requests

• Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)
• Advise and recommend the hotels that best suit client needs and Accor sales priorities
• Stay organised and multi-task to handle several enquiries at once

Relationships

• Maintain strong, professional relationships with customers, hotels and sales teams
• Increase sales and improve confirmation and realization ratios
• Negotiate prices with clients and hotels

GSE strategy

• Support the implementation and achievement of the GSE strategy and targets
• Stay up to date on market information, trends and competitors
• Make full use of the GSE tools – Back You and Anais (Salesforce)
• Attend internal and external M&E and sales events when required

Tools and teamwork

• Work with Salesforce (Anais) and Back You – full training provided
• Work within a team with a proactive, result-oriented approach and strong customer focus
• Help drive conversion and achieve the annual M&E targets

Qualifications

And you****? 

• 2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency, ideally at hotel or central level handling M&E group enquiries.
• Fluent English, Spanish is a plus
• strong M&E market knowledge (UK / ENA)
• Good organizational skills and geographical knowledge of Europe
• Proficient in Excel and PowerPoint

Additional Information

Accor dares to impact: 

- the world