Manager Technical Services

Job Description

The Manager, Technical Services (Rides & Attractions) is responsible for maintaining strategic and daily operational plans for Rides & Attractions within the Technical Services Department. The Manager provides technical guidance for all attractions under his or her area of responsibility.  The Manager is responsible for the technical support of the successful specification, design, production, installation, and/or acceptance testing of the Ride & Attraction systems, to include Audio, Special Effects, Projection, Lighting, Set/Scenic, Props, Show Action Equipment, Animated Figures, Ride Mechanical Systems, Ride Control, and Show Control Systems.

Responsibilities:

• Ensures department understands and follows all company policies and procedures. 
• Coordinates and assigns technicians to set up, install, repair, and maintain all equipment and venue operations. 
• Maintains a documentation system for all attractions and ensures a daily report is completed for all activities performed during their assigned shift.
• Ensures all Ride & Attraction equipment maintains the highest level of safety in accordance with USH Policies, accepted manufacturing practices and local standards.
• Provides technical guidance and mentoring as required to Ride & Attraction Technicians within the day-to-day detailed installation, test, and maintenance activities in the field.  Builds strong team cohesion and motivation within the Technical Services Team.
• Performs all technical oversight duties and takes on all technical responsibilities in the absence of technical support personnel.
• Oversees all technical interaction with Attraction Responsible Engineers, Vendors, Sub-contractors, and other relevant 3rd person parties involved with Show and Ride systems.  Develops an open working relationship with Specialty & General Contractors to ensure a clear line of communication regarding installation, test, and maintenance activities.
• Enforces Ride & Attraction technical principles to provide a quality product and necessary deliverables to our customers. Supports and advises the Rides & Attractions Assistant Managers and the Rides Senior Director on how best to achieve this goal.
• Advises, coordinates, and is accountable to the Senior Manager of Rides & Attractions, the Senior Director of Rides & Attractions, and the Senior Director of Engineering regarding the status and engineering quality of Ride & Attraction systems, including areas of risk or potential future risks.
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations departments to maintain positive union relationships.
• Develops and implements action plans for the department’s future successes including training programs, workforce planning, and rewards and recognition programs. 
• Performs other duties as assigned.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $120,000 (plus bonus)

Qualifications

• Bachelor’s degree from a four-year college or university in Engineering, Business Administration, or related field; or equivalent combination of education and experience required.
• Minimum of 5 years of day-to-day operation of a theme park, theatre, or related business required.
• 3-5 years of operations management/team leadership experience; or equivalent combination of education and experience.
• Ability and willingness to work weekends and holidays.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Desired Characteristics

• Theme Park Operations knowledge and experience.
• Excellent organizational, verbal, and written communication skills.
• Demonstrated ability to work with all levels of employees and management, and willingness to give assistance to co-workers in other areas.
• Strong interpersonal and analytical skills.
• Strong time management skills.
• Ability to multi-task and be flexible is essential.
• Experience managing in a union environment.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.