Customer Excellence Representative at Stryker Corporation — BranchFactor

BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 2+ yrs
Management level: Individual contributor
Contract: Full-time

Compensation

Base salary	US$23 – US$29 / hr

Role speciality

No unique specialisation

Useful technologies

SAP Enterprise Resource Planning Systems Applications & Products

Required qualifications

Study levelCertificate

Preferred qualifications

Study levelAssociate degree or higher

Original posting

Work Flexibility: Hybrid

Schedule: Monday to Friday 9:30am - 6pm

Overtime based on business needs

What you will do -

Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
Prepare product or service reports by collecting and analyzing customer information

What you need -

Required Qualifications:

2+ years of experience
High school diploma
Ability to work flexible hours, as needed to support the business needs

Preferred Qualifications:

Associates or Bachelor's Degree
Experience with Customer Service and Order Entry
Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software

$23.41 - $29.46 USD Hourly

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.