Client Manager

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

The Team

Re:link is Linklaters’ flexible lawyer platform. We provide Linklaters' clients and practice groups with swift access to a community of high-quality consultants to solve their flexible resourcing needs.

Re:link is a key part of Limitless, Linklater’s re-designed Alternative Legal Services offering. Limitless draws together Linklaters’ paralegals, support lawyers, legal project managers and LegalTech professionals as well as Re:link consultants.

Linklaters

At Re:link we are proud with what we have achieved over 7 years. We have established a market-leading reputation for outstanding client service and as a dynamic, friendly team that genuinely enjoys finding the best opportunities for our talent pool of consultants. We are a highly collaborative, sophisticated team who enjoy working together and supporting each other in all we do.

This is an outstanding opportunity to join a fun, high-performing, problem-solving team in an environment that combines the agility and dynamism of a start up with the support and professionalism of one of the world’s preeminent law firms.

The Role

At Re:link our Client Desks are at the heart of what we do. Focusing on distinct practice areas, Client Desks work hand-in-glove with Linklaters partners and practice groups, matching high-quality Re:link consultants to where our clients (both internal within Linklaters and external) need them most.

The Client Manager is the senior member of the Corporate, Contentious & Projects (CCP) Client Desk. The objective of this Desk is to provide Linklaters’ clients with top-calibre consultants with expertise across a broad range of practice areas including Corporate, Technology & Media, Litigation & Arbitration, Investment Funds, Real Estate, Employment & Incentives, and Energy & Infrastructure.

As its senior member, the Client Manager manages the Client Desk, including the following activities. You will be responsible for all sales opportunities managed by the Desk overall.

Responsibilities:

• Executes new client sales opportunities. This includes setting and achieving sales targets on both an individual and Desk basis and driving and growing revenue and profit to achieve these targets.
• Manages the end-to-end sales process, engaging and negotiating with clients, matching Re:link consultants to roles, determining pricing, and securing commitment from partners and business teams.
• Cross-sells wider Limitless capabilities to clients and internal stakeholders in alignment with the firm’s strategy.
• Engages with Re:link consultants on client sales opportunities, addressing testing, briefings, fees, terms, availability, and conflict resolution.
• Manages placement relationships through proactive communication with clients, consultants, and partners, ensuring satisfaction and resolving issues.
• Manages client sales opportunities and placements, collaborating with Finance and Operations teams to resolve pricing, time recording, and invoicing queries.
• Supports the Head of Re:link and wider Client team in developing business opportunities, expanding relationships with clients, and promoting collaboration with partners and practice groups.
• Works closely with stakeholders to ensure client needs are met and sales targets are achieved by maintaining strong communication and alignment with overall business goals.
• Line management of the Client Advisor(s) aligned to their desk, including their performance and oversight of their day-to-day responsibilities, and from a longer-term developmental perspective

The role reports to the Head of Re:link. This desk is one of three desks, which work together to comprise a single joined up global team. You can expect to pick up work from the other desks as needed given business demands.

The role will suit someone who is energetic, proactive and driven to truly “get under the skin” and take full ownership of opportunities that are managed by the Desk, with the objective of ensuring that the Desk understands exactly what the client requires and places Re:link consultants who are exceptionally well-matched. The Client Manager should have natural rapport with people, be confident and articulate, with a genuine interest in both the businesses of clients as well as the personal aspirations and careers of Re:link consultants. They should bring structure, discipline and focus, with the ability to plan ahead. The role will especially suit those candidates with a strong background or experience in one or more of the practice areas aligned with the Desk, with a sound understanding of the type of services and support provided by both in-house legal teams and external advisors engaged by clients in these sectors.

Your experience

You will ideally have/be:

• Experience in a comparable role in a flexible legal resourcing and/or alternative legal services platform;
• Experience working in a law firm or partnership setting is valued;
• Energetic, driven and proactive,  as well as commercial and client-focused;
• Measured and mature, with sound judgement and an awareness of when to escalate matters and to seek other viewpoints;
• A committed, collaborative team player, with the willingness and enthusiasm to help the wider Re:link team embodying the one team approach;
• Natural rapport with people, confident and articulate and comfortable dealing with senior clients and stakeholders;
• Brings structure, discipline and focus, with attention to detail and the ability to manage competing priorities.

Key Benefits

This role is based in our London offices, with a hybrid working model available.

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

Health & Wellbeing

Private Medical Insurance

Finance & Protection

Pension and flexible savings options

Income protection and life assurance

Mortgage advice and will-writing services

Family & Lifestyle

Electric car and cycle to work schemes

Emergency family care

Additional holiday/birthday leave

Maternity/paternity/shared parental leave

Travel insurance and season ticket loan

Option to join sports and social clubs

Technical Skills

Business Origination, Client Presentation Strategy, Client Relationship Management, Client Support, Commercial Awareness, Commercial Negotiation, Cross-Selling, Domain Expertise, New Business Development, Sales Strategy Development

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders (lateralrecruitment@linklaters.com for legal roles or ukbtrecruitment@linklaters.com for business team roles).