Director, Incident Management

Job Description

The Director, Fraud/Loss & Incident Management will lead the Global Controllership fraud and loss prevention program, end-to-end incident management for potential phishing and fraud events, and business continuity planning. This role is responsible for developing the analytics, controls, and operating processes needed to identify emerging risks, strengthen preventive measures, and support a proactive response to cyber and fraud threats impacting the Global Controllership environment. The Director will also coordinate communications across cross-functional stakeholders and senior leadership during active incidents.

The ideal candidate is a clear, independent, and analytical leader with strong curiosity about end-to-end processes, a controls-oriented mindset, and proven experience managing incidents from identification through resolution. They will be metrics-driven, comfortable interpreting data, and able to operate effectively in a fast-paced, customer-centric, and continuously evolving environment.

Here you can:

• Develop and implement strategies to identify, assess, and mitigate cyber-enabled fraud and financial loss risks across multiple teams, processes, and systems.
• Perform regular reviews and assessments of fraud prevention processes, identifying control gaps and driving continuous improvement.
• Provide training, guidance, and support to business teams to strengthen fraud awareness and reinforce preventive behaviors.
• Prepare and facilitate senior management report-outs for major Global Controllership incidents, including root-cause insights, operational and control gaps, and recommended remediation actions.
• Define and maintain metrics and reporting to monitor incident management activity, fraud and loss prevention trends, and management actions.
• Act as a key liaison between the business, Cyber, Legal, Treasury, and Global Controllership teams to support timely incident resolution and define short- and long-term mitigation actions.

Qualifications

Here you'll need:

• Bachelor’s degree in Accounting, Finance, or a related field, or equivalent professional experience.
• 5+ years of experience in internal audit, fraud investigation, incident management, or a related risk and controls discipline.
• Exceptional understanding of financial fraud, cyber threats, adversary techniques, response procedures, threat detection, and cybersecurity frameworks such as NIST.
• Ability and willingness to work in a fast-paced, high-demand role that may require non-standard working hours during active incidents.
• Highly organized, with the ability to manage multiple workstreams, priorities, and escalation paths simultaneously.
• Excellent written and verbal communication skills, including the ability to tailor messaging for senior leadership and cross-functional stakeholders.
• Experience applying security, risk, and control concepts to financial processes.
• Knowledge of fintech developments and their implications for financial operations, fraud prevention, and control environments.
• Experience developing incident management processes and/or managing incidents through structured response and resolution frameworks.
• Ability to lead, influence, and communicate effectively in a collaborative team environment.

Desired Characteristics

• Self-starter with the ability to deliver consistently and independently with limited oversight.
• Solid stakeholder management and influencing skills, with the ability to tailor approach and communication style to secure alignment and drive delivery.
• Proactive delivery mindset, with the ability to anticipate risks, remove barriers, and resolve conflict constructively.
• Experience working with international teams; Certified Fraud Examiner certification is a plus.

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. 

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.