Manager, Client Service

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Job Details

Job Title: Manager, Client Service

Job Location: Hybrid- Chicago, New York City, Norwalk , Detroit

About the team: 

Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment. 

About the role

We are seeking a strategic, client-focused, and detail-oriented Manager to join our Client Service team in the Media Solutions group. This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high-quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.

Primary Responsibilities:

· Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks

· Optimize efficiency of delivery without sacrifice of quality.

· Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise.

· Utilize various tools and partners to complete studies from start to finish.

· Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects.

· Owns and manages project timelines and quality, collaborating with client teams and across departments.

· Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients.

· Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity.

· Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance.

· Provides guidance for junior project team members, serving as a go-to for day-to-day questions

· Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.