Channel Management Specialist

POSITION: Channel Management Growth Specialist

LOCATION: Mahwah, NJ

RECRUITMENT RANGE: $70,500-$92,000

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Service and Parts Growth Manager, the Channel Management Specialist is responsible for the management, administration, and continuous improvement of fixed operations programs that drive retailer and OEM revenue growth, customer retention, and owner loyalty. This role oversees a portfolio of strategic programs including commodity-based commission and royalty programs, service contracts, prepaid maintenance offerings, and supplier partnerships. The successful candidate will drive program performance through strong vendor management, financial analysis, cross-functional collaboration, and the implementation of innovative solutions that enhance the retailer and customer experience.

What you will be doing:

• Manage a portfolio of fixed operations programs, including batteries, tires, lubricants, tooling, service contracts, and prepaid maintenance offerings.
• Lead supplier relationships, ensuring alignment with business objectives, service expectations, and program performance goals.
• Evaluate supplier and program performance through benchmarking, operational reviews, issue resolution, and compliance monitoring.
• Drive program development and execution from strategy and implementation through performance tracking and continuous improvement.
• Identify opportunities to improve customer retention, revenue growth, operational efficiency, and overall program effectiveness.
• Develop and manage project plans, ensuring successful delivery of objectives, milestones, and business outcomes.
• Analyze program, financial, and forecasting data; deliver performance reporting and actionable insights to key stakeholders.
• Partner cross-functionally and act as a subject matter expert to support business initiatives, strengthen supplier partnerships, and drive best practices across the retailer network.

What you will need:

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of program management, channel management, or related business experience.
• Experience managing supplier/vendor relationships and leading cross-functional initiatives.
• Strong analytical, financial, forecasting, reporting, and performance measurement skills.
• Advanced Microsoft Excel and PowerPoint proficiency.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Proven ability to manage multiple programs/projects, drive process improvements, and implement business solutions.
• Understanding of retailer operations, customer retention, loyalty programs, or automotive aftersales operations preferred.

Travel: Approximately 5–10% travel required.

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR