Senior Manager, Supply Chain Risk and Compliance

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Location: Guindy, Chennai, India

Language: English

Main purpose of the position

ISS is looking for dynamic individuals in the supply chain, risk and assurance function to drive CUSTOMER VALUE by securing assurance of subcontractors that provide compliance services to ISS.

You will be responsible for supplier relationship management through remote quality assurance and performance management of key global supplier partners. You will deliver ASSURANCE through validating service provided across the globe, reviewing performance according to the customer contracts, providing input to the contract negotiations, maintain relationship with the service provider by ensuring operational performance. You will also drive PRODUCTIVITY efficiencies through automated review models and dashboards to deliver transparency. EVIDENCE of Supplier compliance and performance incl. active control of subcontractor deliveries.

The roles primary focus will be supplier assurance and performance management aligned to the outsourced Compliance scope of services.  The role will work cross-functionally to ensure effective supplier management and strong relationships with both ISS functions and countries.

What you’ll do:

• Supplier Relationship Management – Ensure focus with global supplier(s), that delivery is consistent, aligned to scope and quality assured.
• Maintain and continuously improve the third-party risk management (TPRM) framework, policies, and procedures inline with the changing requirements.
• Assess the risk associated within the supply chain and initiate risk response actions appropriately.
• Act as point of escalation, demonstrating global single point of contact for supplier relationship management on account(s)
• Ensure suppliers are managed in accordance with ISS and Customer supplier control obligations
• Project management of assurance program within ISS. This requires a hands-on delivery of strategic projects within the area of assurance to Global Key Account customers
• Support strategy of global supplier assurance effort and improve KPIs such as spend under contract, spend with preferred suppliers, % of deliveries managed as per customer assurance requirements, etc.
• Drive and implement industry-specific Supplier Assurance to: Analyse contracts and identify risks to develop relation specific assurance programs. Map account-specific assurance-related requirements, incl. understanding critical customer processes; Adapt and deploy group supplier management processes to other subcontractors, ensuring a close collaboration with our customers’ account- and site teams; Drive implementation of key strategic procurement initiatives including various supplier assurance activities such as coordinating supplier onboarding, contract SLAs, performance management, audits of suppliers, etc.…
• Interact with customer and internal stakeholders and deliver supplier assurance oversight and reporting across key accounts
• Maintain, review and improve subcontractor performance, identify gaps and adjust against service levels, any non-performance claims are tracked and accounted
• Implement ISS best practice operations within supplier relationship management and contract management
• Maintain subcontractor relationship in alignment with ISS’s responsible sourcing requirements and work with subcontractors to close any gaps and claims

Who you’ll work with:

• GKA Global Account Director / Global Ops Directors – ensure in first instance Compliance Services are managed effectively. 
• GKA Functional Leads - Support GKA Operations & functional leads with Stakeholder engagement meetings
• Supplier partner key contacts
• Interact with senior ISS stakeholders in establishing a fact base for implementing and driving performance management of suppliers and subcontractors
• Interact with our customers to define, deliver, and update on the assurance progress and enable a risk
• Drive results through working with country procurement, operations organizations and subcontractor.

Key qualifications:

• Experience with supply chain and compliance activities in supply chain environments in facility management or banking environment.
• Experience in operational vendor / third party risk and compliance
• Experience in Vendor Assurance & SLA compliance in facility management industry
• Experience with working with suppliers of different size and industry.
• Worked with change management and successfully navigated in a complex matrix structure with senior stakeholders.
• Experience from international and multicultural global organizations.
• Excellent English skills written and verbally

Personal skills you excel:

• On a personal level, you are structured and demonstrates energy, persistence, and determination in the implementation of projects and initiatives.
• You are diplomatic and persuasive and demonstrates good understanding of the general business principles.
• Moreover, you have great interpersonal skills in building relationship and networking with both internal and external stakeholders.
• Knowledge of Technical Services