Paid Leave Claim Examiner
Customer Support & Call Center OperationsPosted 29 Jul 2026
Posted 29 Jul 2026
The original posting with the fluff stripped out
| Base salary | US$42,000 – US$69,500 / yr |
|---|
Study levelBachelor's
Job Classification:
Operations - Insurance Operations
At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!
As a Paid Leave Associate Claim Examiner, you will play a critical role in supporting our customers during some of the most important moments of their lives. You will manage a caseload of state paid leave and absence claims, applying sound judgment, analytical expertise, and empathy to deliver optimal claims handling and timely, accurate decisions.
This role offers the opportunity to make a meaningful impact while working in a collaborative, performance driven environment that values quality, accountability, and professional growth.
The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.
What you can expect:
Will effectively and accurately manage a block of State Paid Leave, and Absence claims.
Focus on customer experience to deliver the best experience for our customers.
Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers.
A strong customer focus evidenced through maintaining customer relationships.
What you’ll need:
Ability to work effectively in a fast‑paced environment, managing competing priorities with strong organizational and time‑management skills.
Demonstrated success in achieving individual development goals and performance objectives.
Excellent analytical, critical thinking, and decision-making skills.
Strong written and verbal communication skills, with the ability to explain complex decisions clearly.
Proven customer service skills with a genuine commitment to helping others.
Highly organized, goal oriented, and able to manage multiple priorities effectively.
Ability to adapt and thrive in a changing, evolving organization.
Proficiency in a Windows based environment, including Word, Excel, and PowerPoint.
It’d be a plus if you had:
1 year of experience managing Short Term Disability, Paid Leave, and/or Absence claims.
Previous knowledge of claim and risk management, including contract interpretation and administration.
College degree preferred or equivalent relevant experience.
Additional Requirements:
This position will work virtually; therefore, new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards:
Subscribe to internet service provider plan.
You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.
Quiet area in your home with minimal distractions and noise free.
Reliability and Dependability throughout our extensive training program is required.
Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.
At Prudential, you can:
Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.
We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.
#LI-SC1
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $42,000.00 to $69,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.