Director, Business Process Analysis

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Job Title

Director, Business Process Analysis - AI Enablement

About your role:

As Director, Business Process Analysis - AI Enablement, you will lead the operating rhythm that keeps implementation work moving with discipline, visibility, and accountability. You will partner across business, product, technology, data, risk, and operations to improve delivery performance, scale AI-enabled ways of working, and translate strategic priorities into measurable operational results.

What you'll do:

• Lead day-to-day operating cadence across the implementation function, including governance routines, escalations, and cross-functional decision support.
• Drive weekly project tracking, scorecards, and executive reporting to monitor schedule, budget, risks, and outcome key performance indicators.
• Keep projects on track and on budget by identifying variances early, directing corrective actions, and aligning accountable stakeholders to delivery commitments.
• Own the continuous improvement agenda by standardizing intake-to-delivery processes, reducing handoff inefficiencies, and applying lessons learned across implementation workflows.
• Lead AI enablement efforts by identifying high-value use cases, supporting deployment of AI-enabled tools including unframe.ai, and scaling capabilities that improve quality, speed, and operational efficiency.
• Direct current-state and future-state process mapping, gap analysis, requirements definition, and control point design to support scalable and compliant process improvements.
• Translate business needs into roadmaps, requirements, and execution plans, and communicate progress, priorities, and outcomes to senior leaders through clear reporting.

Experience you'll need to have:

• 8+ years of experience in implementation leadership, business transformation, consulting, or operational improvement within financial services, payments, or technology environments.
• 8+ years of experience leading cross-functional initiatives involving portfolio management, process redesign, technology enablement, or operational execution.
• 8+ years of experience leading current-state and future-state process mapping, gap analysis, business requirements definition, and process control design.