Gondola Attendant

About us

Treasury Wine Estates (TWE) is one of the world’s largest wine companies and we are proud of our Treasury America’s portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.  

At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people. 

To learn more about our purpose and our renowned portfolio of global brands, click here.  

About Sterling Vineyards

Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley.  Closed in September 2020 following the Glass Fire that affected much of the area, Sterling reopened to guests in October 2023 complete with a new gondola system, re-imagined visitor spaces and a fresh take on Napa Valley hospitality.

About the role

This hospitality-centric role supports the 7-day operation of the aerial gondola by warmly welcoming guests while maintaining their safe transportation to and from the winery through close partnership with the maintenance team.

Responsibilities

• The Seasonal Gondola Attendant is responsible for the safety of our employees and visitors as they load and unload the gondola. 

• This role requires great customer service, as the gondola provides the first interaction with 100,000+ visitors annually.

• The Seasonal Gondola Attendant supports the maintenance team and must pass a certification on basic Gondola Operation Mechanics. 

• Open and close the gondola with support of the mechanical team.

• Maintain the cleanliness of all gondola cars.

• The Gondola Attendant must be trained in van driving, gondola evacuations, as well as A.D.A. compliance.   

• Provide services to Sterling Vineyards Hospitality department, when help is needed. 

• Cultivate ideas, implement process changes to increase efficiency, improve safety and reduce costs. 

• Heavy involvement in Gondola Evacuation vacation drills and training will be provided according to ANSI Aerial Gondola standards.

• Adhere to all TWE Zero Harm and Health & Safety standards and complete all necessary training.

• Work with onsite maintenance team to ensure all guest-facing areas are well presented, including equipment, landscaping and building interior/exteriors. 

• Ensure compliance with all federal and state laws regarding alcoholic beverages service complete projects and other duties as directed by the AHSM and Maintenance Manager. 

About you

• You have excellent English written and verbal communication skills to communicate with all levels of employees and consumers

• You have strong interpersonal skills

• You have a clean professional appearance 

• Must be at least 21 years of age

• You have a valid California Driver’s License and proof of good driving record

• You are able to work flexible shifts, weekends and holidays

• You are able to complete Van Training, Evacuation Training, as well as Operator Certification upon hire.

• You are able to work outdoors in any weather condition

• You are able to lift 40 pounds

Why you’ll love it here

• Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE. 

• We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.

We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives. To find out more, click here. 

It takes all varietals! 

At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products. 

All qualified applicants will be considered for employment regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.   

Pay Transparency Disclosure:

Base pay: Hourly rate ranges from $20 to $21 per hour, based on experience, skills, role scope, location, and business needs. 
Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed. 

Estimated on-target earnings: $22 to $22.10 per hour, based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification. 
Tips: This role is eligible for tips. Tips are paid by the customer and vary by location, shift, and customer volume.  Tips are not guaranteed. Based on historical experience in some locations/shifts, tips have at times added approximately 8% above base pay for some employees.

How to apply 

We do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today.