Economic Crime Investigator

This role sits within Nationwide’s Financial Crime Operation, specifically the Suspicious Activity Investigations team within Anti-Money Laundering Operations. As an Economic Crime Investigator, you will investigate customer activity for money-laundering concerns, analysing multiple data sources and systems to build a clear understanding of risk and customer behaviour. You will make sound, risk-based decisions, produce detailed and accurate investigative documentation and meet legal and regulatory obligations, including submitting reports to the National Crime Agency where required. The role combines analytical casework with limited telephony, working collaboratively with customers and internal teams to protect Nationwide and our members, supported by structured training, ongoing coaching and a hybrid working model with predictable weekday hours.

This role offers the opportunity to do purposeful work that has a direct impact on protecting our members from financial crime while developing specialist investigative skills in a supportive and professional environment. You will benefit from exposure to advanced detection systems, varied and intellectually engaging casework and clear working patterns with no weekend or bank holiday shifts.

You’ll complete a full-time training program for the first 3 weeks, Monday to Friday, 9:00 AM to 5:00 PM. Training will be delivered remotely, but you may need to attend some sessions in a hybrid format. After training, you’ll work 35 hours per week, Monday to Friday. Your standard hours will be 8 AM - 4 PM, and every fourth week, you’ll work from 9 AM - 5 PM. There are no weekend shifts, and you will also spend certain periods on call.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton, Bournemouth, London, Wakefield, Sheffield or Dunfermline office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

In this role, you will investigate customer activity for potential money laundering and other financial crime risks, ensuring Nationwide meets its legal and regulatory obligations. You will review and analyse information from multiple systems and data sources to understand customer behaviour, assess risk, and determine whether activity is suspicious. Based on your findings, you will make clear, evidence-based decisions and produce high-quality, detailed investigative records, including submitting Suspicious Activity Reports to the National Crime Agency where required.

Alongside investigative casework, you will engage with customers and internal teams through inbound and outbound telephony, which forms a small but important part of the role. You will balance analytical work with effective communication to protect customers, clarify activity, and support wider teams while working to agreed service levels and process guidelines. Throughout this, you will contribute to continuous improvement, adapt to evolving financial crime threats, and maintain a consistent focus on protecting the business and delivering fair customer outcomes.

Careers Pathway Information

The Careers Pathway provides colleagues working within Protect with the opportunity to progress internally through a structured process. If you are considering this route, please note that there are set requirements you’ll need to meet. To understand whether you fit these, speak with your manager for guidance and support.

If you meet the criteria and choose to pursue the Careers Pathway, you will not need to apply for the role via the website. Instead, the move will be handled internally through the pathway process.

 

About you

For this role, you will need:

• A naturally inquisitive and consistently thorough approach
• Very strong written and verbal communication skills with a high attention to detail
• The ability to produce extensive and intricate documentation of high quality
• Strong time management, prioritisation, and organisation skills with a problem-solving and solution-focused mindset
• The drive to embrace change and support continuous improvement
• To be an analytical thinker with the ability to assess data and identify patterns or anomalies
• Adaptability and be comfortable working in a fast-paced, changing environment

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.

In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident 

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. 

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. 

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance onDon’t be conned by a job scam.

The hiring manager for this role is Alexander Eden, and the main recruitment contact is Amy Baxter.