Money Laundering Liaison Officer

Join us as a Senior Money Laundering Liaison Officer and play a key role in strengthening our first line Financial Crime capability. This is an exciting opportunity to join a growing team at a time of significant transformation, where you'll act as a subject matter expert, supporting colleagues across Anti-Money Laundering (AML) workstreams while helping to shape the future of the function. Working closely with management and stakeholders across the business, you'll provide expert guidance, influence best practice and contribute to delivering a strong financial crime framework within a priority area of the organisation.

In this varied role, you'll work across customer due diligence, business banking and financial crime operations, including supporting activity arising from our new customer due diligence system. You'll handle complex case escalations, provide coaching and technical support to colleagues, review processes and controls, and help drive continuous improvement across the department. You'll also play an important part in delivering key financial crime objectives through your expertise in sanctions, Politically Exposed Persons (PEPs), customer risk assessments and broader AML activity, while using your analytical skills to identify risks, draw meaningful conclusions and communicate recommendations clearly and effectively.

We're looking for someone with strong financial crime and business banking experience, excellent regulatory knowledge and the ability to thrive in a fast-paced, evolving environment. A keen eye for detail, strong prioritisation skills and the confidence to support and develop others will be essential. A Financial Crime qualification, such as an ICA Certificate in Anti-Money Laundering, would be advantageous. In return, you'll have the opportunity to grow your career within a newly structured team, influence its development and make a meaningful impact in an area of increasing strategic importance.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, Northampton or London office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

This is an opportunity to become a trusted expert within the team, providing day-to-day guidance and support on Financial Crime policy, regulation and best practice. Acting as a key point of contact for colleagues and management, you'll work closely with specialist teams across the business to interpret regulatory requirements, resolve complex queries and ensure a consistent approach to managing financial crime risks.

You'll use your expertise to drive continuous improvement, strengthen capability across the team and support the successful implementation of change. The role also involves reviewing the effectiveness of controls and contingency processes, identifying and escalating risks where necessary, and ensuring operational practices remain aligned with policy, regulatory expectations and industry standards. Alongside this, you'll support customer outreach activity through both inbound and outbound telephone engagement, helping to deliver positive customer outcomes while maintaining a strong focus on financial crime prevention and compliance.

 

About you

To be successful in this role, you'll bring strong financial crime expertise, commercial awareness and the ability to provide confident guidance in a regulated environment. We're particularly interested in candidates who can demonstrate:

• Extensive experience within Financial Crime, including Anti-Money Laundering (AML), sanctions, Politically Exposed Persons (PEPs) and customer risk assessments

• Strong technical knowledge of financial crime systems, controls and processes used to prevent and detect financial crime

• Proven experience within business banking, supported by a solid understanding of financial crime regulations and regulatory requirements

• Excellent analytical and problem-solving skills, with the ability to assess complex information, identify risks and make well-reasoned recommendations

• A high level of attention to detail, ensuring accuracy and consistency when reviewing cases, data and processes

• Strong organisational skills, with the ability to effectively prioritise workloads, work independently and support colleagues with technical guidance

• Excellent communication and stakeholder management skills, with the confidence to influence decisions and achieve positive outcomes across a range of audiences

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident  

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.  

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.  

Apply safely with Nationwide 

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. 

The hiring manager for this role is David Dutta Knight, and the main recruitment contact is Lorraine Ifil.