Project and Program Management

As part of Enterprise Technology function, we are seeking Senior Program Manager / Associate Director to drive measurable business value through the successful delivery of complex, cross-functional programs and transformation initiatives.

The role is responsible for end-to-end program leadership, governance, financial oversight, risk and dependency management, stakeholder alignment, and delivery assurance across business and technology environments. The position combines strategic thinking with practical execution, while leading teams and strengthening project and program management capability.

The opportunity

We are seeking a Senior Manager / Associate Director - Project & Program Management to lead strategic programs and enterprise transformation initiatives across the enablement services functions.

As a program leader, you will translate business priorities into practical roadmaps, integrated plans, governance structures, and measurable outcomes. You will work with senior stakeholders, clients, delivery teams, and partners to manage complexity, resolve delivery challenges, and maintain focus on value, quality, cost, and timelines.

The ideal candidate brings broad experience in program management, business transformation,  service transitions, and managed services, together with strong financial, commercial, people leadership, and executive communication skills.

Your key responsibilities

• Lead complex, large-scale, cross-functional programs from initiation through execution, transition, and closure.
• Translate strategic objectives into program roadmaps, integrated delivery plans, milestones, governance structures, and measurable outcomes.
• Establish and strengthen PMO frameworks, delivery standards, executive reporting, decision forums, and delivery assurance mechanisms.
• Oversee program budgets, forecasts, resource plans, cost performance, and progress against approved business cases.
• Lead business transformation, operating model changes, process improvement, technology-enabled initiatives, service transitions, automation, and digital modernization.
• Establish effective risk, issue, dependency, change, quality, and escalation management practices.
• Build trusted relationships with senior leaders, clients, business stakeholders, technology teams, vendors, and strategic partners.
• Lead steering committees and executive reviews, communicate program performance and trade-offs, and resolve complex stakeholder and delivery challenges.
• Lead, mentor, and develop project managers, program managers, PMO professionals, workstream leads, and geographically distributed teams.