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Guest Relations Officer

AYANA Hospitality · Provinsi Bali · Full-time

Posted 29 Dec 2025

Advertised as “Chinese Guest Relations Officer (Expatriate) | AYANA BALI”

BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 1+ yrs
Management level: Individual contributor
Contract: Full-time

Compensation

No salary listed for this role.

Role speciality

Guest Relations

Useful technologies

Opera

Required qualifications

CertificationsDiploma

Field of studyHotel Management, Rooms Division (or related)

Preferred qualifications

Study levelBachelor's

Original posting

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Mandarin Guest Relations Officer (Native) to work with our Rooms team at the finest 5-star luxury resort in Bali.

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Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards

Requirements

Minimum of 1 year experience in the same position in a large luxury resort
Experience in operating OPERA system
Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
Fluent in Korean, Mandarin, Japanese or other languages is advantage

Which skills are in demand for this role? →

More openings like this

Guest Relations OfficerFentons · Sri Lanka Guest Relations OfficerOUE Restaurants Pte Ltd · Singapore, Singapore, Singapore Guest Relations OfficerIHG Career · China Guest Relations OfficerIHG Career · China See all Customer Success & Account Management openings →

Sourced from workable · original listing

Guest Relations Officer at AYANA Hospitality — BranchFactor