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Guest Relations Officer at Fentons — BranchFactor

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Guest Relations Officer

Fentons · Sri Lanka

Posted 5 Oct 2026

Advertised as “Guest Relation Officer”

BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 2–3 yrs
Management level: Individual contributor

Compensation

No salary listed for this role.

Role speciality

Guest Relations

Preferred qualifications

Field of studyCommunication, Hospitality (or related)

Study levelDiploma or higher

Original posting

Guest Relations Officer

Key Job Responsibilities

Greet and assist guests, ensuring a positive and seamless experience from arrival to departure.
Address inquiries and provide excellent, personalized customer service.
Manage appointments and facilitate smooth guest check-ins and check-outs.
Handle reception duties and related administrative tasks with efficiency.
Promote appropriate wellness and screening services to guests based on their needs.
Build lasting client relationships through professional and friendly engagement.

Which skills are in demand for this role? →

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Provide a premium lounge experience by serving refreshments, including tea and coffee, while ensuring guests’ comfort and wellbeing throughout their visit.

Candidate Profile

Diploma or Degree in Hospitality, Communication, or a related field is preferred.
2–3 years of prior experience in hospitality, healthcare, or a customer-facing role.
Proficiency in basic computer systems and appointment management tools.
Strong skills in guest relations and reception duties.
Excellent command of the English language with outstanding customer service abilities.
Ability to engage in sales conversations related to healthcare and wellness offerings.
Exceptional interpersonal skills with a warm, approachable demeanor.

If you think you have what it takes to be successful in this challenging role, please apply within 14 days of this publication.

Which skills are in demand for this role? →

More openings like this

Guest Relations OfficerAYANA Hospitality · Central Jakarta, Central Jakarta City, Indonesia Guest Relations OfficerAYANA Hospitality · Bali, Bali, Indonesia Guest Relations OfficerAYANA Hospitality · Central Jakarta, Central Jakarta City, Indonesia Guest Relations OfficerAYANA Hospitality · Bali, Bali, Indonesia See all Customer Success & Account Management openings →

Sourced from oracle · original listing