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Guest Relations Officer

AYANA Hospitality · Jakarta

Posted 15 Sep 2026

Advertised as “Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA”

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BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 1+ yrs
Management level: Individual contributor

Compensation

No salary listed for this role.

Role speciality

Guest RelationsHospitality

Useful technologies

Opera

Preferred qualifications

Study levelBachelor's

Original posting

Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

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Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Ensure compliance with health and quality standards

Requirements

Fluent in Mandarin, with a certified language test preferred
Minimum of 1 year experience in the same position in luxury hospitality
Experience in operating OPERA system
Strong communication skills in English
A customer-oriented and professional attitude
Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

Benefits

Positive Working
Great Environment
Supportive Team Work

Which skills are in demand for this role? →

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Sourced from workable · original listing

Guest Relations Officer at AYANA Hospitality — BranchFactor