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Guest Relations Officer

AYANA Hospitality · Provinsi Bali · Full-time

Posted 27 Oct 2025

Advertised as “Japanese Guest Relations Officer (Expatriate) | AYANA BALI”

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BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 2+ yrs
Management level: Individual contributor
Contract: Full-time

Compensation

No salary listed for this role.

Role speciality

Guest Relations

Preferred qualifications

CertificationsDiploma

Field of studyHotel Management, Rooms Division (or related)

Study levelBachelor's

Original posting

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

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Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Ensure compliance with health and quality standards

Requirements

Only for Japanese Expatriate
Minimum 2 years experience in the same position or related fields in the hospitality industry
Eloquent in English communication in both written and spoken
Experience in operating Hotel system is an advantage
Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

Which skills are in demand for this role? →

More openings like this

Sourced from workable · original listing

Guest Relations Officer at AYANA Hospitality — BranchFactor