Provider Relations Manager

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We are currently hiring a Manager, Provider Relations role to lead and streamline our provider network operations across different markets. The goal is to build a consistent and efficient approach to managing providers, ensuring smooth processes and strong relationships in both current and new markets.

As the Manager, Provider Relations, you will do the following:

• Improve provider experience 

• Develop and use processes that make working with Reliance Health simple and positive for providers, measured through feedback surveys. 

• Identify and fix pain points in the provider journey while ensuring compliance with local regulations in each market. 

• Strengthen onboarding and engagement so providers understand expectations and can deliver better care from the start. 

• Measure, Monitor and improve provider network performance 

• Use data and analytics to track provider network performance, spot risks, and find areas to improve. 

• Manage dashboards that set clear targets and allow progress to be measured. 

• Coach the team regularly using performance data to raise standards of quality, compliance, and responsiveness. 

• Enhance member experience at providers 

• Create strategies to improve how Reliance Health members are treated when they visit providers. 

• Work with providers to reduce wait times and raise the quality of care. 

• Design incentives that reward providers who consistently give timely, high-quality service. 

• Collaborate with internal teams 

• Partner with Claims, Tariffs, and Case Management to make sure processes that affect providers are smooth and aligned. 

• Ensure provider-facing processes support efficient claims handling, cost control, and quality care. 

• Address escalations by working across teams, solving immediate issues, and preventing them from happening again. 

• Lead and develop the team 

• Manage the provider acquisition and relationship management team to achieve strong results across all markets. 

• Use data to guide team performance on clinical quality, member satisfaction, and adherence to Reliance Health standards. 

• Build a culture of accountability and continuous improvement within the team. 

Requirements

• Bachelor’s degree in healthcare administration, pharmacy, public health, business, or a related field. 
• At least 5 years of experience working in healthcare operations, provider relations, health insurance, or hospital/clinic administration. 
• At least 5 years of professional experience in provider relations, healthcare operations, insurance, or in another sector with transferable skills such as supply chain, partnerships management, customer success, or network management. 
• Demonstrated success in managing external partnerships or networks, including onboarding, contracting, and relationship management. 
• Strong leadership experience with proven ability to manage, coach, and develop teams. 
• Experience using data and analytics to monitor performance, identify trends, and drive improvements. 
• Strong communication and stakeholder management skills, with the ability to influence and collaborate across diverse teams. 
• Must be authorized to work in Nigeria, Senegal, or Côte d’Ivoire, with working knowledge of local business or healthcare regulations. 
• Primary location: Lagos, Nigeria, with travel required to Dakar and other markets. 

Nice to Have: 

• Direct experience in healthcare, health insurance, or hospital/clinic administration. 

• Familiarity with digital health platforms or technology-enabled service delivery. 

• French and English bilingual proficiency 

• Experience managing quality improvement programs, customer satisfaction initiatives, or service delivery improvements. 

• Knowledge of health financing models, including provider reimbursement or insurance structures. 

Benefits

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment
  Work from anywhere while staying connected to a vibrant, collaborative team.
• **Competitive Salary and Benefits
  **We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave
  Take the time you need when you need it—no limits, no questions.
• Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.

This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.