Customer Care Specialist

More.com offers a pan-Εuropean ticketing marketplace with 12 years of experience, thousands of clients, and millions of tickets issued annually. In 2021, More.com started expanding its ticketing services in Europe and is currently present in 5 countries.

At More.com, our mission is to offer the most advanced ticketing platform with unprecedented agility and cutting-edge technology while providing an amazing experience both to our customers and our event producers.

We are looking for a Customer Care Specialist with great enthusiasm for the event ticketing industry to join our team. The successful candidate will be responsible for handling requests through phone / live chat from customers and clients as well as providing on premise support to live events. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

What you will do

• Provide support over email/Live chat (B2C, B2B)
• Handle phone calls to create new online ticket reservations through our website
• Handle issue, re-issue, refund requests for Event & Ferry Tickets (B2C)
• Provide on-site customer support and box office operations at live events, including concerts, sporting events and festivals
• Make outbound calls to troubleshoot Organizer issues
• Be able to jungle between tasks and coordinate teams respectively
• Ensure & provide quality of service i.e., handle inquiries & complaints from customers/client in a friendly, yet professional manner

Requirements

• 2-3 years proven working experience as a support consultant
• Proven experience in a technical or implementation consulting role, with a focus on AI/machine learning solutions
• Ability to work in shifts
• Willingness and flexibility to work at live events (concerts, sporting events, festivals)
• Fluency in Greek and English, both verbal & written
• Knowledge of Microsoft suite (Dynamics, Jira etc), OpenCX or similar, Intercom or any similar live chat platform
• Strong organizational skills with the ability to manage multiple projects, prioritize tasks, and meet deadlines
• Knowledge of ForthCRS - Certus System will be a plus

Benefits

• Bonus scheme based on your performance
• Health insurance for you and your family
• Top of the line tools and equipment
• Career and competencies development
• Modern workspace environment
• Employee Wellness Program (daily group sessions led by professional coaches)