Member Advocate
Posted 13 Oct 2026
Advertised as “Member Advocate I: Hoag Clinic Engagement Service”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- I
- Expected experience
- 1–3 yrs
- Management level
- Individual contributor
Compensation
No salary listed for this role.
Role speciality
Healthcare Customer ServicePatient Scheduling
Required qualifications
Study levelCertificate
Primary Duties and Responsibilities
- Hoag Clinic: Member Advocate I: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
Qualifications
Education and Experience