Logistics Network & Operations Manager

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Logistics Network & Operations Manager is responsible for the simultaneous coordination and operational oversight of the Sorting Center, Reverse Logistics, and Freight Transport operations within the Jumia Supply Chain. Reporting directly to the Head of Logistics, this physical operations role manages stock movements, optimizes outbound transport costs, tracks parcel backlogs, and leads warehouse and dispatch teams to ensure efficient parcel delivery and end-to-end SLA compliance.

What you will be doing:

• Multi-Unit Operations: Supervise daily physical operations across the Sorting Center, Reverse Logistics, and Transport hubs, ensuring outgoing parcels follow FIFO processes to improve customer delivery timelines.

• Hub & Dispatch Management: Track parcel backlogs, monitor hub quality standards, and coordinate delivery capacity and frequency with dispatch agents and 3PL shipping partners.

• Cost & Transport Route Optimization: Optimize outbound parcel flows and freight shipping routes to reduce overall transport cost per package shipped.

• Workforce & Team Leadership: Directly lead and train Sorting Center and Transportation Managers, oversee floor teams, handle administrative management, and ensure warehouse/site security monitoring.

• Process Improvement & Projects: Implement continuous improvement projects across supply chain nodes, roll out scalable warehouse operational processes, and build operational dashboards to monitor logistics KPIs.

• Field Alignment & Travel: Conduct field visits, carry out regional travel to logistics hubs, and collaborate with internal departments (HSE, Security, Facilities) and external transport partners.