IT Operations Manager

Company Introduction

At Bot Auto, we are revolutionizing the transportation of goods with our cutting-edge autonomous trucks, enhancing the quality of life for communities around the globe. With the agility of a start-up and the wisdom of seasoned experts, Bot Auto boasts a team that has achieved numerous world-firsts and unparalleled innovations. United by a shared vision, we create miracles and propel the future of transportation. Join us and transform your dreams into reality.

We are seeking an experienced, hands-on IT Operations Manager to join our team. This role focuses on managing enterprise-wide infrastructure with an emphasis on identity and access management (IAM), system reliability, and workflow automation. Your scope spans corporate IT — offices, data center, endpoints, and SaaS — while also playing a supporting role in our autonomous trucking operations. You will lead a small IT team while remaining an active individual contributor — owning escalations, driving projects, and setting technical direction. The ideal candidate thrives in a fast-moving environment where they can build scalable processes, mature our security posture, and directly shape how IT operates as the company grows.

Key Responsibilities

• Design, implement, and maintain robust, scalable enterprise infrastructure
• Ensure high availability and reliability of critical infrastructure and business systems
• Monitor and maintain IT systems for optimal performance, uptime, and security
• Manage system updates, patching, and software deployment to keep environments secure and current
• Drive continuous improvement of ITSM tooling and workflows to increase efficiency and service quality
• Develop, implement, and manage comprehensive IAM strategies and workflows, including RBAC, JIT access, and PAM
• Continuously mature the MDM program — refine enrollment workflows, compliance policies, and configuration baselines as the fleet and workforce scale
• Automate repetitive IT workflows and processes to improve efficiency and reduce manual effort
• Lead, mentor, and develop a team of IT support and systems engineers, including performance reviews and growth plans
• Set team priorities and manage workload distribution across projects, tickets, and on-call rotation

Required Qualifications

• 5+ years of IT operations experience, including 2+ years leading or mentoring a team
• Hands-on experience administering an enterprise identity provider (Okta, Entra ID, or similar) — SSO/SCIM integrations, lifecycle automation, and authentication policies