Service Strategy & Analytics Analyst

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

What we can offer_:_ 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

LG Electronics’ Service organization is seeking a data-driven Korean Bilingual Service Strategy & Analytics Analyst to support the modernization of how we understand, measure, and improve the customer service experience. This role will leverage AI-powered analytics, automation, and predictive modeling to transform raw operational data into meaningful insights and strategic recommendations.

The Service Strategy & Analytics Analyst will be responsible for identifying trends, evaluating service performance, and developing data-driven solutions that help improve efficiency, service quality, and the overall customer experience. This position will work closely with cross-functional teams to translate complex data into actionable strategies that support business objectives and drive continuous improvement across the service organization.

The ideal candidate is analytical, detail-oriented, and passionate about using data and technology to solve business challenges and influence meaningful change.