Salesforce Analyst

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

What we can offer_:_ 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

The Opportunity:

As the Salesforce Analyst, you will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs.

We are seeking someone with excellent technical and communication skills who can interface directly with our team to understand their needs in order to administer and enhance the system accordingly. This person will serve as the go to for users; promote adoption; keep current on new releases and AppExchange solutions; provide training; and more. Additionally; the Administrator will perform basic updates; such as add/delete users; and adding basic custom fields.

Responsibilities:

- Manage new releases of SFDC and efficiently roll out new features. 

- Create and Manage Changes to the System ; modifying the system to increase benefits and usability

- Create and maintain fields; views; reports; dashboards; campaigns; custom objects and other Salesforce.com objects and functions 

- Handle on-going customization/ alteration of Salesforce.com; including Report and Dashboard Creation and Maintenance

- Maintain; enhance and create workflows; functions and configurations within the Salesforce.com environment

- Proactively seek out and identify needed system changes; gather requirements from end users and proactively gather feedback from users

- Manage system changes without interruption to the user and communicate system changes to the users in advance, so they understand the change and how to use it prior to implementation

- Maintain System; Security and Integrity Provide support functions as needed 

- Map Salesforce.com hierarchy and territories in response to personnel changes

- Reassign Accounts; Contacts; and Opportunities in response to personnel changes

- Grant/ remove and maintain user licenses

- Maintain security including sharing rules and security levels

- Design; Create and maintain user roles; profiles and hierarchies

- Monitor application storage usage and archive data as needed 

- User Assistance; Training; Adoption and Satisfaction Create and administer training to existing or new users/groups

- Provide one to one training to end users on an on-going basis 

- Expand use of Salesforce.com – attend planning meetings; assist with determining if /how Salesforce.com can be used in new ways as opposed to purchasing a new internal system

- Assist management to create processes in Salesforce.com to help monitor activities; trends; sales and leads

- Monitor usage and mentor users/groups needing assistance

- Be the company SME on Salesforce.com

- Process Creation; Documentation and Maintenance  Data Quality; Migration and Maintenance; manage duplicate records and monitor and improve data quality

- Ensure data integrity by removing unnecessary fields and data; ensuring screens; fields and workflow have accurate names and reflect current workflow Import data as appropriate

- Monitor neglected accounts and contacts as appropriate and monitor and maintain exception logs for back end system integration with SFDC

- Develop complex; macro driven reports to summarize system information for Senior Management Build and manage report folders for reps to improve sales efficiency

Education / Experience (Requirements):

• Job Requirements     

  •                Bachelor’s degree in Data Science, Computer Science, Industrial Engineering, or other related fields               
  •                Experience with some or all of the related technologies to build analysis and drive insights from data               
  •                Must possess strong analytical, critical thinking, and problem-solving abilities for identifying business needs, analyzing data, and proposing solutions. 
  •                Minimum 3 years of experience in data analytics
  •                Proficiency in Korean is a preferred

Recruiting Range$80,000—$100,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied_._