Business Systems Analyst

This is a Toronto based hybrid 2x/week in office position.

About OpenTable:

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role:

The Senior Business Systems Analyst will join the Enterprise Systems Team within the Technology Operations organization and help build and deliver projects to increase business efficiency and automate global teams’ business processes. This individual will partner with finance, business, analytics, product, and engineering and manage several financial applications, configuring and building system enhancements, troubleshooting issues, and providing operational support to finance partners.

This is a Toronto based hybrid 2x/week in office position.

This position has responsibilities providing system improvements and operational support for monthly financial close cycles, so flexible work hours will be required to coordinate with global tasks and teams.

In this role, you will:

• Monitor system performance across multiple financial applications, maintain system documentation, provide administrative support, and provide user support for bug fixes and future enhancements.
• Work closely with the finance and engineering teams to understand functional requirements, system implementation and execute end-to-end integration testing
• Ensure accuracy and alignment with partner requirements and oversee user acceptance testing.
• Strive to become the system domain expert, find new opportunities for process improvements, dig deep into requests, and determine partner needs to solve problems.
• Ensure that incidents get resolved in an efficient and timely manner.
• Learn and use tools such as NetSuite, Salesforce, SoftCo, Expensify, Celigo, Nolan as well as custom built applications and integrations.
• Ensure strict alignment on compliance and control requirements, especially handling sensitive financial data and supporting IT SOX audits.

Please apply if you have: