System Operator Training Manager

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.

Manager, System Operator Training

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future.  The NYISO’s Operations department invites applications for a full-time Manager, System Operator Training.

SUMMARY:

The Manager, System Operator Training is directly responsible for developing, implementing and evaluating a coordinated training program for NYISO and Transmission Owner system operators as well as NYISO Operations Support Personnel to assure reliable interconnected system operation, in compliance with NERC, NPCC and NYSRC training requirements. This position is responsible for maintaining the facilities, applications, and staff required to support the various training programs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Oversee the design, development, implementation, and evaluation of the NYISO Training programs in accordance with a Systematic Approach to Training (SAT).
• Develop training organization skills in instructional design, needs assessments, adult learning theory and training fidelity assessments.
• Acquire and maintain applications, tools, and facilities to provide realistic and professional training environment.
• Develop trainer and subject matter expert adult learning theory knowledge.
• Evaluate and propose innovative training experiences.
• Manage NYISO Operations Training participation in NPCC, IRC, NERC, and NATF working groups and committees
• Develop and maintain Operator Training Procedures to ensure compliance with NERC, NPCC and NYSRC rules.
• Evaluate, select, and implement Learning Management Software which promotes efficiency across course development, course presentation, learner evaluation, maintenance of required records for demonstration of compliance during audits, and submission of needed information to maintain provider certification with NERC.
• Select, develop, and manage competent and highly motivated trainers and engineers to support the NYISO Operator Training programs.
• Prepare administer and monitor Operator Training budget. Negotiate contracts as applicable.
• Maintain documentation and reporting on training needs and programs delivered, to assure NERC, NPCC and NYSRC compliance requirements.