Sales Administrator

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments. 

Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?

THE OPPORTUNITY

Silvus is currently seeking a Sales Administrator I to assist the sales team by managing the inbox and responding to customer inquiries. The administrator will also provide post-sales support, which includes handling orders, receiving and confirming them, setting up accounts, and inputting sales orders and client information into our CRM.

This position reports to the Sales Operations Manager. This position is on a hybrid schedule; a minimum of 3 days on-site per week is expected. On-site days are Mondays, Wednesdays, and Thursdays. The location for this role is Silvus Technologies’ HQ in the heart of vibrant West Los Angeles.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Support with managing individual team’s inbox to ensure timely response to inquiries.
• Receive, process, and confirm customer purchase orders.
• Enter sales orders accurately and efficiently into the CRM system.
• Collect and verify detailed end-user information for each order.
• Handle FCC Authorization Forms for US-based orders.
• Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment.
• Communicate with customers via email and phone to address inquiries and provide updates.
• Serve as a liaison among various departments, including finance, shipping, and supply chain.
• Provide customers with timely updates on the status of their orders.
• Manage customer requests for order modifications or cancellations.
• Escalate high-priority tasks to senior staff with analysis and recommended actions.