Solutions Engineer

Company Overview: At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.   We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.   At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. 

Job Brief

The Solutions Engineer II (SE-II) is the go-to technical problem solver for Wayvia’s client-facing teams across the full client lifecycle. The SE-II partners with Account Executives on new business and with Customer Success Managers and Account Managers on existing clients—scoping expansions, solving for new use cases, supporting technical projects and resolving complex website integration challenges. With a deep understanding of Wayvia’s solution catalog, strong website technology skills and a creative approach to problem solving, the SE-II ensures clients get lasting value from the Wayvia platform well beyond the initial sale.

Essential Functions & Responsibilities

• Technical Partner Across the Client Lifecycle — Serve as the technical subject matter expert for AEs, CSMs and AMs, supporting new business, renewals, expansions and ongoing client work with a balanced focus on both new and existing clients.
• Existing Client Projects & Expansions — Partner with CSMs and AMs to scope and solution expansion opportunities, custom configurations and technical projects for existing clients; identify growth opportunities rooted in how clients actually use the platform.
• Website Integration & Troubleshooting — Guide client web and development teams through deploying Wayvia solutions on brand websites (JavaScript embeds, tags, pixels and APIs); validate implementations and troubleshoot technical issues alongside Implementation and Support.
• Discovery & Solution Design — Lead requirement-gathering, discovery and data-transfer discussions, aligning client needs with Wayvia capabilities and identifying new and innovative uses for Wayvia solutions and data.
• Demos & Technical Evaluations — Deliver tailored product demonstrations and technical architecture overviews to enterprise audiences; support RFI/RFP responses and technical vendor assessments.