We are seeking a Volunteer Manager to join our corporate team supporting federal initiatives! This position is full-time and will be based out of New London, CT.

Responsibilities

• Serve as the vital link between the museum and the community, recruiting, coordinating, training, and retaining the volunteers and docents who support daily museum operations.

• Source diverse volunteer demographics, from students to retirees.

• Develop educational modules that train non-experts to interact with the public or assist with collections.

• Proficient in volunteer management tracking databases.

• Clear understanding of legal distinctions between volunteer and employee labor laws.

• Recruit volunteers for Government-approved roles such as gallery docents, museum ambassadors, educational assistants, and administrative support.

• Interview candidates and collect or submit required volunteer-vetting information in accordance with Government procedures.

• Train volunteers in the museum's history, mission, visitor services, and emergency safety protocols.

• Match volunteer skills and interests with museum operational needs.

• Manage volunteer shift calendars to ensure proper coverage during peak hours and events.

• Maintain accurate databases of volunteer hours and contributions.

• Act as the voice of the volunteers, integrating them into the broader staff culture.

• Organize annual volunteer appreciation events, luncheons, and milestone awards.

• Produce regular newsletters, web updates, and notifications keeping the volunteer network informed.

Requirements

• Education & Years of Experience – Bachelor’s Degree in Human Resources, Social Sciences, Communications, or Museum Studies.

• 2 to 4 years in volunteer management, community outreach, or program coordination (preferably in a non-profit/cultural setting).

• Proficiency in Microsoft Office, event registration systems, and scheduling software.

• Comfort delivering presentations, leading large orientations, and representing the museum externally.

• Diplomatic interpersonal skills to manage diverse personalities and handle performance issues within a volunteer pool.