Customer Care Specialist

Role       : Customer Care Specialist  
Location :  Baniyas Branch- Abu Dhabi (UAE National Only) 

Role Purpose:

The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.
    
Key Accountabilities of the role:       

• Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.

• Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.

• Educate clients on the use ADIB Securities trading platforms and tools.

• Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.

• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.     

• Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.

• Participate in team meetings and training sessions to stay updated on company policies and procedures.

  Specialist Skills / Technical Knowledge Required for this role:

• Previous experience in a call center, customer service, or stock brokerage environment.

• Knowledge of stock market principles and trading platforms.

• Good presentation skills, poise, and product knowledge.

• Strong time-management and communication skills.

• Knowledge of “Word” and “PowerPoint”.

• Ability to work under pressure.   

• Fluent in Arabic Language and English