Business Systems Analyst

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive.

We’re looking for a Business Systems Analyst to join our People Technology team in London. This is a full-time, hybrid role. You’ll support and evolve our Workday Time Tracking and/or Absence Management modules through configuration, project delivery and Tier 1 production support - ensuring a reliable, scalable experience for employees, managers, HR and Payroll teams.

Get to know our People team - what drives us, how we work, and what you can expect.

You’ll report to the Senior Manager, Workforce Management. You’ll be the subject-matter expert for how Time Tracking and/or Absence is configured in our Workday tenant, translating business needs into scalable configuration and helping keep the system running smoothly for end users.

Here’s what your day-to-day might look like:

• Own Workday Time and Absence Configuration: Gather and document requirements, configure Time Tracking and/or Absence Management, and support changes driven by new business needs, acquisitions or divestitures, and regulatory updates.
• Deliver Robust Change and Release Management: Build and maintain functional designs and configuration workbooks; develop and execute unit, integration, regression and UAT test scripts; and assess the impact of Workday’s biannual releases.
• Partner Across People, Payroll and Technology: Work with HR, Payroll and business stakeholders to validate time and absence data feeds into pay calculations, and support integrations with workforce-management tools, time clocks, scheduling tools and absence vendors.
• Provide Tier 1 Production Support: Triage and resolve tickets involving missed punches, incorrect accruals, calculation errors and approval-routing issues. Distinguish configuration, data and integration problems, escalating to Tier 2/3 or Workday support where needed.
• Improve the Employee Experience: Respond to employee and manager questions, monitor ticket trends, identify root causes and recommend proactive configuration fixes or process improvements.
• Build Capability and Confidence: Create and maintain end-user documentation, job aids and training materials, and maintain clear service levels for ticket response and resolution.