Delivery Operations Coordinator

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

The Delivery Operations Coordinator supports Crunchyroll’s global content distribution workflows, ensuring on-time, accurate delivery of video, audio, subtitles, artwork, and metadata to partners, licensors, and internal systems. This role provides cross-timezone coverage between U.S. and India, working closely with Media Operations, Production Management, and third-party vendors to monitor storefronts, validate material readiness, and coordinate outbound deliveries for both owned-and-operated (O&O) and partner platforms.

• Coordinate and track outbound deliveries to partners such as Delta, GCD, and licensors, ensuring timely and accurate file submissions across multiple time zones.

• Support daily delivery operations aligned to partner deadlines and content cycles (e.g., Delta Studio monthly cycles, GCD content updates, licensor drops).

• Validate that all delivery elements meet required technical specs (e.g., video format, audio layout, subtitles, metadata, and artwork).

• Serve as the liaison between Media Ops, Production Management, and external vendors (e.g., Sony Panama, Touch, IFEC providers) to troubleshoot issues and confirm delivery success.

• Maintain delivery trackers and Airtable records to ensure all deliverables are logged and auditable.

• Conduct daily storefront checks to confirm availability, metadata accuracy, and subtitle/audio alignment on live platforms.

• Escalate and document storefront discrepancies such as missing assets, incorrect territories, or metadata mismatches.

• Perform material readiness checks ahead of publish or delivery deadlines to verify all required assets are approved, QC’d, and available.

• Provide overlapping coverage between U.S. and Hyderabad to ensure near-continuous delivery oversight.

• Partner with global teams to hand off ongoing tasks and ensure end-to-end visibility for each delivery window.

• Support EST shift coverage to align with vendor and partner business hours.

About You

• 2–4 years of experience in digital media operations, delivery coordination, or content servicing.
• You are proficient in asset management, storage, and systems, including familiarity with cloud-based storage solutions and file transfer protocols (e.g., AWS S3, GCP, FTP, or Aspera).
• Strong understanding of video/audio/subtitle file types, and metadata packaging.
• You have knowledge of industry-standard video editing software such as Adobe Premiere Pro, Final Cut Pro, or Avid Media Composer.
• Excellent organizational and communication skills, with the ability to track multiple concurrent deliveries.
• Experience with tools like Airtable, Aspera, GCP, and content management systems preferred.
• Detail-oriented and proactive problem solver who can work independently across time zones.
• Familiarity with anime, entertainment, or streaming media is a plus.

#LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite))

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Kaizen. We have a growth mindset committed to constant forward progress.

• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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