IT Operations Manager
Posted 15 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 7+ yrs
- Management level
- People management
No salary listed for this role.
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Role Summary
Harbinger is hiring an IT Operations Manager to lead the team that keeps our people, offices, and factory running. This person will be responsible for end-user support, on-call coverage, and service levels, and will grow the IT operations team as the company scales.
Key Responsibilities
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Hire, onboard, and develop IT Specialists and Administrators, including 1-on-1s, goal setting, and performance reviews
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Run day-to-day IT support across office, engineering, and manufacturing environments, with schedules and coverage for every site and shift
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Define and report on SLAs for response and resolution, with faster targets for issues that stop production
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Lead IT on-call, including rotation, escalation paths, runbooks, and after-hours coverage for production shifts
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Administer the core collaboration systems employees use every day, such as Google Workspace, Slack, Zoom, Jira, and Confluence, including licensing, settings, and user support
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Keep conference rooms and AV running, including Zoom Rooms on Logitech and Neat systems, displays, room scheduling panels, and all-hands and event spaces
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Build out and maintain Serval, our AI-powered service desk, including the service catalog, workflows, automations, and knowledge base
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Handle the IT side of onboarding and offboarding, plus the full device and asset lifecycle
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Manage the IT operations budget and support vendors, and partner with Cybersecurity on access reviews, phishing response, and audit evidence
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Report SLA performance, on-call activity, and operational trends to IT leadership
Qualifications
Experience
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7+ years in IT operations or support, including 3+ years managing a team with direct reports, on-call rotations, and performance reviews
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Experience supporting a manufacturing, production, or other 24/7 environment strongly preferred
Technical Competencies