Customer Relationship Professional

As a Experienced Customer Relationship Professional with Italian at Honeywell, you will be responsible for providing exceptional customer service and support to contribute to customer retention and revenue growth. In this role, you will impact the company by building and maintaining strong customer relationships, driving customer satisfaction and loyalty, and identifying opportunities for upselling and cross-selling. 

Additionally, as part of your duties, you will also be a responsible for being the main point of contact for complex top customer- – related queries and a Subject Matter Expert on process issues by identifying process gaps. As an Customer Relationship Professional you will support other Customer Relationship Representatives to ensure all customer needs and expectations are met. Furthermore, you will provide trainings and assistance to team members in operational matters and support escalations. 

You will act as the process expert and point of contact for the assigned processes and areas, running reports and analysis for the team. You will also be responsible to help the Supervisor as the main back-up & process backup and expert, sharing the knowledge following SOPs and standard work, process, and business updates.

This is a hybrid working schedule (2 days from home and 3 days from the office).

Honeywell 

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience. 

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Responsibilities

• Ensure all customer needs and expectations are met to ensure the business continuity, maintain a partnership with leading teams in the European countries, support all users & stakeholders to ensure outstanding customer support, escalation point on various cases .
• Ensuring end to end customer onboarding and operational training for new team members, supporting the tier meetings to monitor progress across multi-functional areas, taking real time corrective actions to meet KPI's.
• Building and maintaining partnership with the business stakeholders on operations and priorities; acting as the contact point for the stakeholders in terms of: escalation, cross SBG projects/initiatives, supporting the revenue maximization by identifying continuous improvement approach for up & cross selling.
• Attending face to face meetings with clients. 
• Working with internal Customer Experience Teams to ensure seamless customer onboarding and provide ongoing support.