Quotation & Order Management

Job Summary                                        
The Quotation & Order Management Lead is responsible for managing complex and unique Manufacturing and/or Repair & Maintenance orders with minimal supervision. Develops technical quotations based on technical expertise of product, production and manufacturing procedures. The primary duties are the efficient quotation of pre-sale and post-sale technical orders, tracking of orders and the effective communication and expediting of customer orders to ensure customer satisfaction. The Quotation & Order Management lead is facilitating production issues with internal stakeholders and customers.

Responsibilities
•    Develop and manage pre- and post-sales technical and non-technical quotations based on blueprints and customer specifications. 
•    Coordinate requests for quotations with external vendors, engineering, and manufacturing teams. 
•    Act as a liaison between customers, production, and distribution departments to ensure accurate and timely order fulfillment. 
•    Analyze customer order production schedules to resolve issues, eliminate bottlenecks, and maintain product quality. 
•    Validate and approve order requirements and deliver product schedules. 
•    Overseeing orders through completion, including expediting as needed, and maintain accountability for meeting customer requirements. 
•    Enter and maintain customer orders in the ERP system, ensuring accuracy for domestic and international intercompany customers. 
•    Respond promptly to customer inquiries and manage high volumes of more complex orders with diligence and definitive communication. 
•    Coordinate order changes, technical assistance, and resolve discrepancies with sales and customer service teams. 
•    Identify potential order issues and implement corrective actions to prevent delays and dissatisfaction. 
•    Liaise with Planning, Procurement, Production, Shipping, and Warehouse teams regarding availability, delivery times, and order status. 
•    Identify cost-reduction opportunities by leveraging best-cost services and materials. 
•    Guide staff on cost estimating and pricing workflows to ensure profitability. 
•    Leads recurring customer and cross-functional internal meetings
•    Perform other duties as assigned within the scope of the role.

Skills/Education Required
•    5-7+ years of supply chain experience in a manufacturing, oil and gas-related industry, or similar environment
•    Bachelor's degree in engineering, manufacturing business, supply chain, finance, or related field, or equivalent experience •    Ability to create cost models that capture accurate information •    Ability to develop and interpret complex reports from complex data sources •    Ability to work both independently and as part of a team •    Budgeting and cost control methods •    Excellent organizational, verbal, and written communication skills •    Experience working in a fast-paced environment managing multiple tasks & multiple priorities •    Knowledge of Microsoft Office applications such as Word, Excel, and Outlook •    Knowledge of order management systems •    Procurement and supply chain techniques •    Solid understanding of the manufacturing process, materials, and technology