Client Care Coordinator

Job Description

Client Care Coordinator (Full-Time) | Greencross Vets Deeragun | Townsville, QLD

Love building relationships with clients, keeping things organised, and being the friendly face that keeps a clinic running smoothly?

Greencross Vets Deeragun is seeking an experienced Client Care Coordinator to join our team on a full-time basis.

This is a fantastic opportunity for someone with veterinary industry experience who thrives in a busy environment, enjoys helping people and their pets, and takes pride in delivering exceptional customer service every day.

As the first point of contact for our clients, you'll play a vital role in creating a welcoming, professional experience while helping ensure the smooth day-to-day operation of our clinic.

Why You'll Love Working With Us

At Greencross Deeragun, we're passionate about providing outstanding care to our patients, clients, and one another.

You'll be joining a supportive team that values collaboration, communication, and creating a positive experience for every pet owner who walks through our doors.

As part of the wider Greencross Townsville network, you'll also benefit from connections across multiple local clinics, providing opportunities for learning, collaboration, and professional support.

Our culture is built on:

• Teamwork and collaboration
• Open and supportive communication
• Exceptional client and patient care
• Continuous learning and improvement
• Having fun while doing meaningful work

About the Role

As the Client Care Coordinator, you'll be the heart of the client experience and play a key role in ensuring the clinic operates efficiently and smoothly.

This is a full-time role worked across four days per week (8:00am - 6:00pm), giving you the benefit of a regular Rostered Day Off each week. Enjoy more time for family, hobbies, and the North Queensland lifestyle while building a rewarding career with a supportive team.

This role is perfect for someone who enjoys working with people, thrives on organisation, and understands the fast-paced nature of a veterinary clinic.

Your responsibilities will include:

• Managing the day-to-day operation of the reception area
• Coordinating appointments, bookings, and daily schedules
• Greeting clients and patients and creating a welcoming clinic experience
• Handling client enquiries in person, over the phone, and via email
• Managing admission and discharge paperwork
• Processing payments and managing accounts
• Coordinating client communications and follow-up appointments
• Supporting workflow between reception, nursing, and veterinary teams
• Assisting with preventative healthcare reminders and client education
• Supporting administrative tasks and clinic operations as required
• Maintaining accurate client and patient records
• Helping ensure exceptional customer service is consistently delivered

This is a role where strong organisation, attention to detail, and relationship-building skills are essential.

About You

We're looking for someone who:

• Has previous experience working within the veterinary industry
• Has experience in veterinary reception, client care, practice administration, or a similar role
• Understands veterinary terminology and clinic workflows
• Has proven reception and customer service experience
• Is confident coordinating appointments and managing competing priorities
• Demonstrates excellent communication and relationship-building skills
• Is highly organised and detail-oriented
• Can remain calm and professional in a busy environment
• Enjoys working collaboratively with veterinarians, nurses, and clients
• Has experience using veterinary practice management software such as RxWorks (highly regarded)
• Brings a positive, proactive, and team-focused attitude

Most importantly, you're someone who genuinely enjoys helping clients, supporting your team, and ensuring every patient and pet owner receives an exceptional experience.

Why Join Greencross?

As part of one of Australia's largest veterinary networks, you'll have access to fantastic benefits and opportunities to grow your career.

Benefits include:

• Ongoing continuing education and professional development opportunities
• Access to LinkedIn Learning and other development platforms
• Career progression opportunities across our national network
• Access to a broad community of veterinary professionals
• Staff discounts on veterinary services and products, including Royal Canin
• Petbarn retail discounts
• Access to Fitness Passport
• Access to Pounce, providing discounts across travel, retail, fuel, entertainment, and more
• Confidential Employee Assistance Program (EAP)
• Mental health and wellbeing support programs
• A genuine commitment to work-life balance

Why Live & Work in Deeragun?

Located in Townsville's northern suburbs, Deeragun offers the perfect combination of convenience, affordability, and North Queensland lifestyle.

You'll enjoy:

• Easy access to stunning beaches and coastline
• Close proximity to The Strand and Magnetic Island
• Year-round sunshine and outdoor living
• Family-friendly communities and local amenities
• National parks, walking trails, and weekend adventures nearby
• Affordable living compared to many larger Australian cities
• A relaxed lifestyle while remaining connected to everything Townsville has to offer

Whether you're spending weekends exploring North Queensland, enjoying the coast, or simply looking for a better work-life balance, Deeragun provides the ideal place to build your career.

Apply Today

If you're an experienced veterinary receptionist, client care professional, or veterinary administrator looking for a full-time opportunity with a supportive team and the chance to make a genuine impact every day, we'd love to hear from you.

Join Greencross Deeragun and become part of a team that's passionate about pets, dedicated to exceptional service, and committed to supporting one another every day. 🐾🌴