Service Delivery Engineer

Today, every organization needs to be digital, powered by data, operating in a multi-cloud world, and ready to adapt to rapidly changing business demands. Dell Technologies Consulting helps customers address strategic, organizational, and technical challenges through innovative solutions that deliver business value, operational efficiency, and competitive advantage.

Dell is a technology company driven by people. We inspire, challenge, and support our team members while delivering innovative, mission-critical solutions to our customers. Our consultants combine deep technical expertise with strong stakeholder engagement to help organizations transform and modernize their IT environments.

Responsibilities

As a Service Delivery Senior Engineer, you will help customers solve complex business and technology challenges through the design, deployment, and support of VMware Cloud Foundation (VCF) and associated infrastructure solutions. Acting as a trusted advisor and technical leader, you will deliver secure, resilient, and scalable platforms across enterprise and defence environments, including remote and operationally sensitive deployments.

Key Responsibilities

• Lead discovery workshops, technical assessments, and solution design activities for VMware Cloud Foundation and infrastructure projects using Dell hardware.
• Design, deploy, and manage VCF platforms, including lifecycle management, upgrades, automation, and integration with supporting services.
• Provide Level 3 support across virtualisation, operating systems, identity services, backup, recovery, and disaster recovery solutions.
• Develop solution documentation, implementation plans, test procedures, runbooks, and operational handover materials.
• Present recommendations, troubleshoot complex technical issues, and collaborate with customer and delivery stakeholders to achieve project outcomes.

Qualifications

Essential Requirements

• 8+ years of experience in consulting, cloud infrastructure, virtualization, or enterprise infrastructure engineering.
• Strong expertise in VMware Cloud Foundation, vSphere, vSAN, NSX, Aria Automation, and associated VMware technologies.
• Experience with Windows Server, Linux (RHEL), Active Directory, DNS/DHCP, PKI, and backup/recovery solutions.
• Proven analytical, troubleshooting, documentation, and stakeholder management skills.
• Experience delivering complex, mission-critical infrastructure solutions in secure or highly available environments.
• Must have an NV1 Security clearance or higher