Safeguarding Manager

ABOUT INKOMOKO 

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. 

In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. 

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change.  We are the largest investor to refugee entrepreneurs in Africa.  

Inkomoko has 850+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives. 

OUR  VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible. 
• Improvement: be humble, engage in continuous growth through open & accurate feedback.
• Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.
• We Eat Goat:  we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, urang babarengan.

Inkomoko is an affirmative action/equal opportunity employer.  Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply. 

ABOUT THE ROLE AND RESPONSIBILITIES

Inkomoko seeks a highly talented and experienced Safeguarding Manager - Chad  who is a crucial member of the Inkomoko team, working with all staff to create a culture of safety, dignity, and well-being of all clients, staff, and partners. This role will implement, monitor, and enforce safeguarding standards in alignment with international humanitarian best practices, and will work closely with Inkomoko’s security, HR, and program teams for prevention, detection, and response. 

The Safeguarding Manager will also conduct training and provide guidance on safeguarding

issues across all in-country Inkomoko program sites, and will be a key partner if any safeguarding or protections issues arise.  

SAFEGUARDING LEADERSHIP AND PREVENTION

• Promote a culture of safety by collaborating with leadership to embed safeguarding into all organizational practices,decision-making, and performance, and performance objectives..
• Lead safeguarding awareness and capacity building for staff, partners, and clients, ensuring understanding of the Code of Conduct, safeguarding policies, reporting mechanisms, and individual rights and responsibilities.
• Conduct ongoing safeguarding risk assessments of programmes, operational sites, field activities, partnerships, and new expansion locations, supporting teams to conduct  safeguarding risk assessment, mitigation and implement effective prevention measures
• Ensure safeguarding complaints and reporting mechanisms are accessible, inclusive, confidential, and responsive, particularly for refugee and vulnerable populations.
• Work closely with the Regional Safeguarding team to ensure consistent application of safeguarding policies, standards  and risk management approaches in all organisational initiatives.

SAFEGUARDING RESPONSE AND CASE COORDINATION

• Coordinate timely, survivor-centred responses to safeguarding concerns, ensuring cases are triaged promptly and managed confidentially, impartially, and in accordance with organizational policy and response timelines.
• Coordinate safeguarding case management and investigations, maintaining accurate documentation, monitoring progress, and ensuring appropriate escalation and resolution where required.
• Facilitate survivor access to appropriate legal, medical, psychosocial, and protection services through established referral pathways, ensuring survivor choice, dignity, and confidentiality throughout the process.
• Liaise with leadership, the Regional Safeguarding Team, and external protection actors, including relevant government authorities, UNHCR, and protection partners, as appropriate.
• Contribute to safeguarding reporting, case trend analysis, and organizational learning to strengthen prevention, response, and continuous improvement.

COMPLIANCE, MONITORING AND EXTERNAL ENGAGEMENT

• Monitor compliance with safeguarding policies, procedures, donor requirements, and minimum standards across all country operations.
• Conduct regular field visits and safeguarding assessments of offices, programme sites, activities, partnerships, and new operational locations to monitor compliance, identify emerging risks, and support continuous improvement.
• Lead safe partnering initiatives, including safeguarding due diligence, partner capacity strengthening, and ongoing monitoring to ensure partners meet Inkomoko's safeguarding standards.
• Represent Inkomoko in safeguarding coordination forums, clusters, Communities of Practice, and other external networks, maintaining strong relationships with humanitarian and protection stakeholders and contributing to sector learning.
• Prepare regular safeguarding reports and provide updates to country and regional leadership on safeguarding risks, response trends, compliance, and performance.

CAPACITY BUILDING, LEARNING AND CONTINUOUS IMPROVEMENT

• Integrate safeguarding considerations into staff recruitment and onboarding in partnership with P&C, programme design, implementation, monitoring, partnerships, and organizational planning.
• Facilitate Communities of Practice, learning sessions, and knowledge-sharing activities that strengthen safeguarding practice across country operations.
• Promote continuous learning by identifying emerging safeguarding risks, sharing lessons learned, and supporting implementation of best practices across teams.
• Strengthen organizational capacity by supporting teams to improve safeguarding systems, safe programming, gender equality, disability inclusion, and protection mainstreaming.

Requirements

WHO WE ARE LOOKING FOR:

We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, patience, a sense of humor, and imagination.

The ideal candidate will fulfill the following requirements:

• Bachelor Degree  in law, management or in a relevant field is required.
• Minimum of 4 years of relevant professional experience, including at least 2 years in Safeguarding, Protection or Prevention of Sexual Exploitation and Abuse (PSEA/PSEA), with proven experience in case management and conducting investigations.
• Professional fluency in both French and English is required; proficiency in Arabic is an asset. 
• Experience working in humanitarian or development context
• Hold an ONAPE’s job seeker card.

Demonstrated experience in:

• Managing safeguarding incidents and case management processes
• Conducting or supporting investigations
• Working with vulnerable populations (refugees, women, children, etc.).

KEY COMPETENCIES

We are looking for someone who;

• Leads Teams -  Aligns the team with common objectives derived from the organizational strategy, fosters a shared mindset, and celebrates wins while recognizing team efforts.
• Builds Trust - Holds self and others accountable by clearly outlining responsibilities, tracking results, delegating effectively, building independence and demonstrating care for others, and being consistent in actions.
• Relationship Management - Establishes and maintains strong relationships with key stakeholders, partners, and community leaders, while anticipating and balancing the needs of multiple stakeholders.

Benefits

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Meaningful work that directly contributes to sustainable livelihoods and job creation across East and Central Africa.
• Competitive salary, and potential Performance-based bonus
• Incredible company culture, with opportunities for learning and growth
• Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion 
• A dynamic and entrepreneurial team environment committed to innovation and social impact
• Health insurance for self and family
• Staff savings and provident fund, negotiated bank rates for long-term employees
• Generous annual leave, parental leave, and sabbatical options. 

TO APPLY

If you’re excited about this role, please submit your CV, and tell us why you are the right fit for this opportunity.

DEADLINE:  Open until the position is filled. Please apply as soon as possible!

Inkomoko is committed to justice, diversity, equity and inclusion.  As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process. 

NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.

All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.