Organizational Change Manager

This Opportunity

The Organizational Change Management (OCM) Lead is accountable for the people readiness, adoption, and sustainability of change across the US transformation portfolio. The role develops and executes integrated change strategies that enable employees and leaders to successfully adopt new processes, technologies, operating models, roles, and ways of working. Focus includes:

• Change strategy and impact assessment
• Stakeholder engagement
• Sponsor activation
• Communications and learning strategy
• Organizational readiness
• Adoption and reinforcement
• Cumulative change impacts across the portfolio

This role will partner directly with the Transformation Project Manager on each initiative, integrating change activities with the overall delivery plan and ensuring that stakeholder impacts, readiness, and adoption risks inform project decisions. The role will lead stakeholder analysis, change impact assessment, communications, training, and organizational readiness activities. Given the scale and complexity of the US business, the role will also coordinate change activity across multiple concurrent initiatives, identify cumulative impacts on stakeholder groups, and help leadership sequence transformation activity based on organizational capacity and readiness.

The OCM Lead will partner with US business and functional leaders, transformation program teams, Global OCM resources, communications, learning teams, and subject matter experts. The role will provide practical guidance to sponsors and initiative leaders while establishing a consistent, people-centered approach to change across the US transformation portfolio.

The Project Manager and OCM Lead work as an integrated delivery partnership on each initiative. The Senior Project Manager owns the integrated delivery plan, governance, execution, and business outcomes. The OCM Lead owns the change strategy, stakeholder engagement, organizational readiness, and adoption outcomes. Both roles jointly identify risks, advise sponsors, and ensure delivery decisions reflect operational and people impacts.

This position can be based out of any mutually agreed WSP US office.  

Your Impact

Key Responsibilities

Change Strategy, Impact, and Readiness

• Champion the transformation lifecycle approach for all initiatives, designing and executing integrated change strategies that enable successful delivery and adoption of complex, enterprise-wide transformations 
• Assess current and future states and resulting impacts on people, roles, processes, systems, and ways of working.
• Identify stakeholder, capability, readiness, and adoption risks and develop targeted mitigation strategies.
• Own organizational readiness assessments, determining whether leaders and affected teams are prepared to adopt and sustain change.
• Tailor the change approach to each initiative’s scale, complexity, risk, and stakeholder impact.

Portfolio Integration and OCM Capability

• Integrate change activities, dependencies, milestones, and risks into the overall delivery plan in partnership with the Transformation Project Manager.
• Assess cumulative change impacts and organizational capacity across concurrent transformation initiatives.
• Advise transformation leadership on sequencing and timing based on organizational readiness and change saturation.
• Uphold consistent US Transformation Office change standards, tools, templates, and quality expectations.
• Strengthen change capability through practical guidance, coaching, reusable tools, and lessons learned.
• Develop strong working relationships across the Change and Innovation Leadership Team to ensure effective collaboration and support.

Stakeholder and Sponsor Engagement

• Identify affected stakeholders and develop engagement strategies that reflect their needs, influence, and level of impact.
• Advise and equip sponsors to actively lead the change through visible leadership, clear messaging, and sustained engagement.
• Establish feedback mechanisms that bring employee and business perspectives into transformation decisions.
• Facilitate leadership discussions, stakeholder sessions, workshops, and feedback forums.
• Build alignment across business, functional, regional, and global stakeholders.

Adoption and Reinforcement

• Define adoption measures and monitor whether new processes, systems, roles, and behaviors are being used as intended.
• Use stakeholder feedback, readiness results, and operational indicators to identify where additional support is required.
• Develop reinforcement strategies to embed new ways of working into day-to-day operations.
• Partner with the Transformation Project Manager during implementation and stabilization to address adoption barriers.
• Support the transition to sustainable business ownership by ensuring ongoing reinforcement responsibilities are clearly assigned.

Communications and Learning

• Support developing integrated communication and learning strategies aligned with stakeholder needs and program milestones.
• Translate complex transformation activity into clear, practical, audience-specific messages.
• Support developing executive briefings, leader toolkits, presentations, FAQs, job aids, and employee-facing materials.
• Identify role-based learning and capability needs arising from the change.
• Partner with communications, learning, and subject-matter experts to coordinate content development and delivery.

Who You Are

Qualifications and Experience

• Bachelor's degree in organizational development, business, communications, human resources, organizational psychology, or a related discipline; equivalent experience will be considered.
• 12 or more years of experience in organizational change management, transformation, operating-model change, or a related field.
• Demonstrated experience leading change for complex, cross-functional initiatives within a large organization.
• Experience supporting enterprise technology, ERP, finance, operational, organizational, or M&A-related transformation.
• Strong understanding of stakeholder analysis, change impact assessment, communications, learning, readiness, adoption, and reinforcement.
• Experience managing change across multiple concurrent initiatives or a portfolio of interdependent programs.
• Ability to work effectively with operational, functional, technical, and executive stakeholders.
• Executive-level written, verbal, and presentation skills.
• Strong analytical, problem-solving, and decision-support and capabilities.
• Resourceful with ability to manage competing priorities without losing focus on critical outcomes.
• Strong attention to ownership, dependencies, and sustainable handoffs.
• Commitment to a people-centered approach that considers both business outcomes and employee experience.
• Ability to translate complex transformation activity into clear implications for employees and leaders.
• Sound judgment in ambiguous, fast-moving environments.
• Strong relationship-building and conflict-resolution skills.
• Ability to prioritize across competing initiatives and stakeholder needs.
• High degree of empathy, credibility, discretion, and organizational awareness.
• Working knowledge of company systems, processes, workflows and information-management tools.

Preferred Qualifications

• Change management certification is preferred but not required.
• Experience in professional services, engineering, or another project-based environment is preferred.

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WSP Benefits

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation

• Expected Salary (all locations): $153,400-$283,600

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.