Customer Retention Manager

The world’s most advanced VPN, and a whole lot more.

If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands.

Your impact? Helping millions take back control of their online security, privacy, and data.

Main Responsibilities

• Generate insights and data-driven ideas for customer loyalty and retention.

• Prepare and execute marketing communication plans for existing users: sales promotion activities, brand and product communication.

• Create briefs and initiate tasks for content and design teams to produce high-performing marketing communications for customers.

• Perform day-to-day email and in-app notification marketing activities, including user communication building, testing, and improvement.

• Track and report key metrics while suggesting ideas for improvement.

• Cross-team collaboration: Partner with product, legal, reputation, and other marketing teams to align lifecycle communications with business goals.

Core Requirements

• Experience in product marketing, customer loyalty, retention, customer experience, value management, or similar role.

• Higher education background in marketing, international business, communication, consumer psychology, or user behavior.

• Experience in planning and executing initiatives across onboarding, activation & engagement, cross-sell, and retention.

• Hands-on experience with direct marketing channels including email, push, and in-app notifications.

• Experience in working with user segments and target groups to optimize communication effectiveness.

• Proactivity, ability to adapt and work in a fast-paced environment, while tackling complex tasks.

• Effective communications with colleagues and senior leaders.

• Fluency in English.

 

What We Offer

• Sharpen your edge: training, mentorship, and room to grow — always.

• Take the time you need: extra vacation days, sick days, and time off when life calls.

• Get premium healthcare: private health insurance in Lithuania and Poland — fully covered.

• Protect your peace: enjoy free subscriptions to Calm, Headspace, and Mindletic, and our own resilience and mindfulness trainings.

• Own your fitness: in-house gyms, sport cards, online workouts, and personal guidance — on us.

• Pack your bags for workation: experience our company-wide trip abroad to the fullest.

• Work from anywhere: work from wherever keeps you in the zone.

• Celebrate your milestones: birthdays, weddings, and new family members — all deserve a gift.

• Parent with ease: children’s summer camps and flexibility around the schedule — because parenting never pauses.

• Join the party: team building and company events people talk about for months.

• Unlock Cyber City: coffee bar, open gyms, kids’ room, music room, massage chairs — our Vilnius HQ is yours to enjoy.

Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes.

We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance.

By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter.

If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at privacy@nordaccount.com_. Should you prefer to opt out of the automated evaluation, please submit your application directly to_ career@nordsec.com_._