Business Support Manager

Note for Recruitment Agencies: 

We prefer to hire directly, and we will be in touch with our PSL Agencies if this role is eligible for release. 

We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner. 

Business Support Manager

This role is based in our Hampton office (Middlesex) and will involve occasional travel throughout the Thames Water Framework region. 

We're looking for a highly organised Business Support Manager to provide comprehensive administrative and operational support across the Thames Water business. This varied role combines senior stakeholder support, office and facilities management, business reporting, and people-focused activities, helping to ensure the smooth day-to-day running of our projects and workplace.

You'll play an important role in supporting the Senior Leadership Team, coordinating business activities, managing office operations, and helping create a positive and productive working environment.

What you'll be doing:

Leadership and Business Support

• Provide administrative and coordination support to the Senior Leadership Team.
• Attend and support Senior Leadership Team meetings, including managing actions and follow-up activities.
• Support the Operations Director with diary management, travel and accommodation arrangements.
• Prepare and coordinate business documents, including reports, presentations, meeting minutes, and correspondence.
• Support the collection and reporting of KPI data, including managing client feedback processes.

Events and Engagement

• Coordinate and support business events, such as Stand-Down Days, roadshows, business reviews, and team engagement activities.

People and Wellbeing

• Support employee wellbeing initiatives and health-focused activities.
• Coordinate onboarding and induction activities for new team members.
• Work closely with Training Coordinators to maintain training records and manage renewal requirements.
• Promote and champion Galliford Try's EPIC values through everyday activities and interactions.

Office and Building Management

• Manage the day-to-day operation of the Hampton office and support project locations as required.
• Coordinate office facilities, business continuity arrangements, fire procedures, and building maintenance activities.
• Manage office supplies, IT equipment, access passes, visitor arrangements, and related administrative processes.
• Support internal and external audits, ensuring records remain accurate and up to date.

About you: 

• Strong administrative experience within a busy office, project, or operational environment.
• Excellent communication skills, both written and verbal.
• Strong IT skills, including Microsoft Office applications and experience using electronic filing or document management systems, such as Viewpoint.
• The ability to manage and prioritise a varied workload while meeting deadlines.
• A proactive and adaptable approach, with strong attention to detail.
• Experience building positive working relationships across teams and with stakeholders at all levels.
• The confidence to work independently while contributing to a collaborative team environment.
• A professional and customer-focused approach, with the ability to handle sensitive information discreetly.
• Experience supporting multiple sites or working within a fast-paced operational environment (desirable).
• An understanding of health, safety, and compliance responsibilities, and a commitment to following company policies and procedures.

What We Can Offer in Return:

With an impressive order book of over £4.3 billion we are one of the industry’s leading principal contractors, affording you the opportunity to work on some of the UK’s most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we’re poised for further growth and success, so if you’re committed, talented and enthusiastic, Galliford Try is the right place for you.  

We are committed to maintaining the physical and mental wellbeing of all our people, through our ‘Be Well’ programme which offers discounts on certain products, advice and support for a range of issues.  

We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential. 

Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged.  

Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team.

Our Benefits:

We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary.

• Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays
• A wide range of corporate discounts
• Cycle to Work schemes
• Comprehensive pension plan
• Regular Save as You Earn share purchase scheme
• Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free 24/7 support to those who need it
• Paid for yearly membership to one recognised professional association relevant to your role

About us:

Our purpose is to improve people’s lives through building the facilities and infrastructure that communities need, providing opportunities for our people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work. 

We do this by holding true to our values, delivering excellence for our clients and the community, being passionate about our role in providing vital services, putting integrity at the heart of our business by doing the right thing, and collaborating with our clients, supply chain and stakeholders to deliver lasting change and long-term value. 

For more information on this role or to enquire about other positions available within our business please contact charlotte.gornall@gallifordtry.co.uk 

Additional Information:

Galliford Try welcomes applications from candidates who would like to work full-time, reduced hours or flexibly and this will be discussed in more detail as part of the recruitment process.   

We encourage, and would be grateful if, you could confirm any requirements we can reasonably fulfil to make this application a positive experience for you.  

Don’t meet every requirement of the role? Studies have shown that some people are less likely to apply for jobs unless they meet every single qualification. At Galliford Try, we are committed to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement of the role, we encourage you to apply anyway. You may be just the right candidate for this or other roles. 

As a Disability Confident employer, we have committed to offer an interview to any candidate with a long-term health condition or disability that meet the essential criteria for the advertised position. Please contact the Resourcing Partner listed within the job advert if you believe this applies to you. We will also take the opportunity to discuss any adjustments required for your interview.

A full job description for this role is available upon request. 

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