Remediation Specialist

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

How you’ll make an impact

The Remediation Specialist plays a critical role in delivering fair, accurate and timely customer outcomes by owning the design and delivery of end-to-end remediation solutions for small to large-scale incidents and issues within the Platforms business. The role leads remediation from problem assessment and methodology design through to compensation calculations, validation, governance, stakeholder engagement and approval. This includes developing robust financial models and calculation approaches using historical financial, unit pricing and client data, ensuring outcomes are evidence-based, compliant with policy and regulatory expectations, and capable of withstanding internal and external review.

In this role, you will: 

• Develop incident closure and client remediation solutions, including financial compensation methodologies and models using historical financial, unit pricing and client data.
• Support delivery of remediation solutions, including required sign-offs from the Business or Risk Event Owner, Tax, Legal, Risk and Customer Advocate functions.
• Work with Incident Specialists and Risk Event Owners to develop remediation delivery plans, communicate key milestones and activities, and clearly articulate risks and issues for senior leadership consideration.
• Develop and deliver effective, timely and quality remediation solutions that comply with AMP’s Compensation and Remediation policy and standard and align with applicable industry regulations.
• Ensure all processes and decisions are appropriately documented and stored to support internal or external audit review of remediation activities.
• Apply high-quality data analysis to support accurate, fair and timely remediation outcomes for clients

What you will bring to the team

Ideally, you will bring the following experiences to this role: 

• Good superannuation technical knowledge across Platforms, including investments, unit pricing and managed portfolios.
• Proven experience in remediation activities and/or financial calculations.
• Demonstrated experience in the end-to-end management of large, complex programmes or projects
• Experience managing concurrent workstreams across multiple projects, typically three to five at a time.

Not essential but preferred:

• Tertiary qualifications or equivalent experience

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating. 

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.